Local Number Portability

Q. What costs are involved in number porting?
A once off charge of $60 per number will apply for a successful port. Additionally a monthly charge of $4 may apply if your current VoIP plan has reached its allocated limit of Direct In Dials.

Q. Which providers can MaxoTel port numbers from?
MaxoTel are able to port phone numbers from both Telstra and Optus, or any Telstra reseller. The majority of telecommunications companies within Australia are resellers of Telstra voice services. We can also port from some other VoIP providers - just ask!

Q. How long does the process take?
The time it takes to port a number varies, but the typical port time is 2 weeks. Once the port has been approved a cutover date and time will be allocated and MaxoTel will advise you of this. You may elect to specify a date for the port to take place that is at most 30 days from the date of submission, however this date is considered best effort only and MaxoTel are unable to guarantee the port will be completed on this date.

Q. Where do I find my Account Number as requested on the Port Authority form?
If you are a direct customer of Telstra or Optus, you will find your account number located on an account invoice. If you are a customer of a Telstra reseller, you must contact your carrier and request the Telstra Wholesale Account number. Only your current provider will be able to supply this number.

Q. What will happen to the line my number is associated with?
Once the port in has been completed, the existing telephone service will cease to function. This will also mean that any services connected to the line such as Broadband Internet or monitored security systems will be disconnected. You should check with your service provider to ensure you will not incur early disconnection fees as a result. At this point in time unfortunately there is no process to port in phone numbers for customers who are migrating to ADSL2 Naked or ULLNAKED services. (You will need to arrange this separately)

Q. If the port is rejected, am I still charged?
If your port is unsuccessful, it means that the details you have provided do not match the losing carrier's records. There will be a $40 fee per rejection. Please make sure your details are 100% correct before submitting the port. Rejections start the process from the beginning, resulting in a waste of time if care is not taken to begin with.

Q. Once my number is ported, what happens?
The number will be listed within the Direct In Dials page of your MaxoTel portal. This number will function like any MaxoTel allocated number, and can be used in conjunction with any MaxoTel extension or Hosted PBX service.

Just log into the My Account portal and choose "Porting" under the Services section to get started.