Frequently Asked Questions

• Frequently Asked Questions (40)
• Are phone number ranges available?
  They certainly are! We can offer any length of number range, from 5 to 10,000 in any of our available Phone number locations.
  Mar 14
• Do you support Multiple Registrations?
  MaxoTel requires each device (i.e Desk Phone, Cordless Phone, App, or Softphone) to be registered as a separate Extension on the Hosted PBX. If multiple devices are registering to the same extension number, then there will be problems sending incoming calls to the devices as the server will only send calls to the last device that connected with that username/password.
  Jan 25
• Emergency Calls (000)
  000 - Connects directly to emergency services. You are advised to call 000 from a traditional landline phone or mobile, and not your VoIP phone.
  Mar 15
• Forgotten Password
  Simply click on "Forgotten your password? Click here" at the bottom of the login screen.
  Mar 15
• How do I set up my phone?
  You should go to our setup guides section to learn how to set up some of the major devices currently available on the market. It is actually quite easy to set up your VoIP device, it is usually the firewall that gives you problems, so make sure you have forwarded those ports!
  Mar 14
• How quickly can I get up and running?
  Often you can be up and running on your new MaxoTel service on the same day, however some factors (such as shipping handsets and porting your existing phone number) can take longer.
  Mar 15
• How reliable is VoIP?
  Over the years, VoIP has progressed to become an extremely reliable and resilient option for telephony services. MaxoTel has invested heavily in technology and infrastructure to ensure our service quality and reliability is second to none.
  Mar 14
• How secure is our service?
  Our website has a high grade 256 bit SSL encryption engine using our certificate, which is the same level of encrypotion used by most internet banking websites.
  Mar 14
• How to Send a Fax
  Faxes can be sent through the MaxoTel Portal.
  Oct 15
• I didn't receive my activation e-mail
  If you haven't received an activation email after signing up, please click here to have it resent, or contact support.
  Mar 15
• Internal Services Numbers
  If you are on a hosted PBX plan, please see Dialling Codes for PBX-specific dialing codes.
  Mar 15
• Is a tax invoice available for the test credit card transactions?
  The two small transactions on your card are refunded as soon as they are deducted. The purpose of these charges is to verify your ownership of the credit card, and our system charges then immediately refunds the amounts.
  Mar 14
• Phone number locations
  We offer phone numbers in the following locations...
  Mar 14
• Setting up Voicemail
  Set up a Voicemail Box in order to receive messages from your callers when you're unavailable. Message notifications can be sent via SMS, Email, and to your VoIP handset.
  Mar 15
• Shared in-dial access numbers
  Your friends and family can call your MaxoTel SIP Trunk using the shared access numbers below. You can also use the shared indials for your customers to participate in a conference.
  Mar 15
• Transferring Calls - Yealink
  Call transfers can be made as one of two types:
  Feb 15
• What Payment Methods Are Supported?
  MaxoTel warmly welcomes Visa, Mastercard and American Express customers, and we do not charge a credit card surcharge. You can even enable auto top-up on your account so you'll never miss a payment.
  Mar 21
• What VoIP Protocols are supported?
  We support SIP over UDP, which we have found to be very reliable, scalable, with performance.
  Mar 15
• What do I need to get started?
  Your broadband needs to meet the minimum requirements listed in What kind of internet connection do I need?
  Mar 14
• What happens if my internet connection drops out?
  Your desk phones require an internet connection to function. In the event that it drops out, there are a number of ways to keep your calls flowing...
  May 30
• What is Hosted PBX
  Sep 12
• What is IPND?
  IPND is a voice industry-wide database, containing all active phone numbers and their associated addresses. This database is primarily used by emergency services to assist with dispatch to your location in the event of an emergency.
  Jan 25
• What is SIP?
  SIP stands for "Session Initiation Protocol", which is the industry standard for Voice over IP (VoIP) calling.
  Aug 16
• What is VoIP?
  VoIP is a general word describing conversations that happen over the internet. It stands for Voice over Internet Protocol. VoIP is commonly referred to as 'Voice over Internet' and 'Voice over broadband' as well. VoIP lowers the overheads for providers, resulting in really cheap phone calls for you, and free calls between you and other VoIP users!
  Mar 14
• What is a Caller ID Prefix?
  Setting a caller ID prefix (also known as cid prefix or clip) provides a way to tag certain calls, achieved by changing the caller ID that is shown on your VoIP device.
  Jan 29
• What is a DID?
  A DID (Direct InDial) number is one that exists on the PSTN (Public Switched Telephone Network) and can be connected to the MaxoTel VoIP to PSTN gateway to allow you to receive calls through that number via your Extension.
  Mar 14
• What is a Line?
  The number of Lines you choose is the number of simultaneous calls you can have active at once, incoming and outgoing.
  Mar 14
• What is an Extension?
  An extension is the number your SIP (internet) phone is assigned when it registers to (logs onto) the MaxoTel VoIP service. Each SIP device on MaxoTel has a unique 5 digit extension number, and you can call other MaxoTel extensions for free! (Including extensions on other people's MaxoTel accounts - so that you can ring your friends for free if they have an MaxoTel account). You can have more than one extension for example one at your house, and one at your business - you can make calls between them for free.
  Mar 14
• What is the Difference Between Attended and Blind Transfers?
  Call transfers are the process of transferring an active call from one phone to another. There are two types of call transfers, either blind or attended.
  Feb 15
• What kind of internet connection do I need?
  You need a broadband connection to use VoIP services.
  Mar 14
• Which codecs are supported?
  Our network supports the following codecs...
  Mar 14
• How do I Use My Yealink Handset?
  Yealink Phone Basic OperationsThis page lists the most common operations performed on a Yealink handset. As this guide reflects multiple models, you may find some of the keys are not present - in these cases, please use one of the other methods listed.
  Apr 9
• Setting Up Conferencing
  A conference is a virtual meeting room, allowing multiple people, both internal and external, to join a call. This is commonly used for staff meetings, or for discussions with multiple stakeholders.
  May 20
• Missed calls from 0444444444
  You received a call from the Emergency Alert System due to an emergency in your area. For further information about the incident, tune into your local radio station or go to the relevant emergency services website for your area. Do not call 000 unless you require immediate emergency assistance.
  Jul 9
• Cloud Softphone Usage Guide
  The MaxoTel Cloud Softphone app runs on your mobile phone, replicating almost all the features of a physical handset.You can install Cloud Softphone, if you haven't already, by referring to MaxoTel Cloud SoftphoneThis guide will cover the most used features of Cloud Softphone
  Jul 23
• How To Send and Receive SMS Messages
  Oct 11
• Is there an App for iPhone, Android, Samsung, or Pixel?
  Yes! You can make and receive calls using the Cloud Softphone App on any of our Hosted PBX plans.
  Jan 4
• Adding or Buying More Extensions
  If you run out of PBX Extensions, you will need to upgrade your plan. It is not possible to buy a single extension.
  Jan 4
• Handset Light Flashing - Voicemail and Missed Call Notifications
  If the light on your handset is flashing, you may have unread Voicemail, or unacknowledged Missed Call Notifications.
  Jan 4
• Configuring your firewall or ACL to whitelist MaxoTel
  The MaxoTel network operates across multiple IP ranges, which you may need to whitelist on your firewall ACL to ensure proper operation of your service.
  Mar 26