Frequently Asked Questions

Answers to some frequently asked questions and common problems.

• Are phone number ranges available?
• Calling card and call-back numbers
• Do you support Multiple Registrations?
• Emergency Calls (000)
• Forgotten Password
• How do I set up my phone?
• How quickly can I get up and running?
• How reliable is VoIP?
• How secure is our service?
• How to Send a Fax
• I didn't receive my activation e-mail
• Internal Services Numbers
• Is a tax invoice available for the test credit card transactions?
• Phone number locations
• Setting up Voicemail
• Setup Guide for Asterisk
• Shared in-dial access numbers
• Transferring Calls - Yealink
• What do I need to get started?
• What happens if my internet connection drops out?
• What is a Caller ID Prefix?
• What is a DID?
• What is a Line?
• What is an Extension?
• What is Hosted PBX
• What is IPND?
• What is SIP?
• What is the Difference Between Attended and Blind Transfers?
• What is VoIP?
• What kind of internet connection do I need?
• What VoIP Protocols are supported?
• Which codecs are supported?