Published Nov 2, 2018

On-site PBX phone systems are becoming a thing of the past. A hosted PBX allows your company's phone system to be hosted offsite, generally in a data centre. A hosted PBX service is unapologetically superior to its predecessor; the on-site business telephone system. With a hosted PBX, telephone lines are replaced with SIP trunks, and traditional handsets are superseded by state of the art VOIP enabled phones.

Hosted PBX- A Cost Reducing Opportunity

The cost of leasing office space has continued to escalate over the years and is unsympathetic to struggling businesses. A hosted PBX system provides a cost-saving opportunity where companies of all sizes can engage employees to work remotely, either from home or offshore offices. Hosted cloud PBX plans are flexible and can be customised to suit individual business requirements. VOIP telephone systems eliminate the need for separate landlines and can even minimise international call charges. Quality business hosted PBX plans generally have no associated set-up fees and 99.9% uptime guarantees. Monthly plans incorporate all business lines and remote offices and personnel on to a single bill and phone system. This simplified billing process also provides relief from extensive reporting and reconciliation for telephone accounts by the accounts receivables team.

Hosted PBX Flexibility and Scalability Solve Remote Office Issues

Hosted PBX business phone systems erase the geographical distance between remote offices that are located in different parts of the world. Pre-configured VOIP phones are connected to the company LAN and use the broadband connection to create a unified phone system that is easy to use, affordable and reliable. Extensions can be added or removed as required and office relocation and reconnection is simplified plugging in the handset at the new site. Remote offices and employees working from home share the same system as your office staff, in a single unified communications solution.

Benefits of Hosted PBX For Remote Offices

  • Greater reliability.
  • The NBN rollout provides a faster and more powerful internet service which instils greater confidence in virtual PBX reliability.
  • Business continuity.
  • Disaster recovery features of hosted PBX systems provide peace of mind with auto-provisioning or automatic transfer to an alternative data centre in the event of an emergency. Services are restored immediately, so remote offices are always connected.
  • Increased collaboration.
  • Integrated CRM, voice calls, video calls and video conferencing provides seamless support for your business during increased demands for collaboration.
  • Cost saving.
  • Businesses enjoy the financial benefits of hosted PBX such as reduced expenditure for office space, reduced operating costs with free calls to PBX extensions regardless of location, as well as reduced IT costs.

Statistics show that the telecommuter community has grown significantly in the U.S with remote workers, (among the non-self-employed population), increasing 140% since 2005. This is a global trend that is set to continue and becoming more common in Australia also. Whether your employees are working from home, in an office in another part of the country or offshore, you will require a robust communications system that offers superior reliability. A hosted PBX phone system provides not only reliability but also flexibility, scalability and powerful features that transcend the concerns of time and distance.