Identifying the Savings of a Business VoIP Phone System

Published Jun 26, 2019

The introduction of business VoIP many years ago, brought with it the common misconception that it was a low-cost alternative to traditional phone services. The unfortunate truth was that the Australian data network was not capable at the time of handling the transmission of VoIP calls, this was typically overlooked during the provisioning process and therefore led to disappointed customers with poor quality VoIP phone system installations.

Thankfully the quality of Australia's data network has continued to improve over the last 10 or more years and with the introduction of the NBN in more recent years to both consumers and businesses has allowed for more reliable VoIP services to be made available. In today's modern business environment, VoIP services like a Hosted PBX also offer increased competitive and financial advantages. Many businesses that implement these types of services generally do not initially intend to utilise the more advanced features that are commonly included with a Hosted PBX. The choice to migrate to the new telecommunications services available can be attributed to the cost-saving benefits alone.

Great news for businesses that are considering the migration to a business VoIP solution is that it doesn't demand a significant upfront or ongoing expense, and the cost savings can be vast. A quality Business VoIP solution can allow businesses to reduce costs in at least two ways:

1. Upfront Savings

A typical installation of a traditional phone system and service requires a business to invest in phone lines and PBX hardware. These capital expenses are frequently amortised over several years. The exact cost of a system will depend on the features that are selected at the beginning of the agreement, and typically, any changes will require more large expenses to implement.

PBX installations typically required an expensive capital expense for a business and would lock in the features needed for the term of the systems agreements, offering very little room for scalability or change. This alone would cause many small to medium-sized businesses to seek less suitable alternatives that were better suited to their budgets.

With the introduction of reliable and affordable data services throughout most of Australia, bought with it the ability to allow businesses of all sizes to capitalise on hosted business VoIP services. It meant that there was no longer the need for expensive phone line rentals or expensive PBX hardware to be located on site; it offered the flexibility that business owners were demanding. A Hosted PBX provided the ability to have staff operating all over the country or the world, on the same phone system and also meant that the cost of internal communications could be heavily reduced with free calls on-net throughout the business.

Many Hosted PBX and VoIP providers also offer low-cost subscription plans that not only offer the flexibility required but are also treated as an operational cost and become more straightforward for businesses to budget their telecommunication needs.

2. Indirect Costs Savings

A Hosted PBX or VoIP option allows staff the ability to handle phone calls from anywhere almost, regardless of their current location. Offering businesses the opportunity to provide staff with the flexibility to work remotely from home, or another office, which can potentially save businesses a significant amount of money in utilities and office space costs.

With features such as conference rooms, call handling and voicemail to email as included features for many Hosted PBX offerings, it allows businesses to grow into the solution.

For too long, the selection of business telecommunication services has come with long-term consequences, that have affected the growth and profitability of a business. Well no longer is that the case, with a Hosted PBX and a quality VoIP service any business can have affordable and reliable phone services.