Traditional business phone and voicemail systems do not scale up very well. As companies grow and add new employees, they become prohibitively expensive and create unnecessary complications. Industry leaders are turning in increasing numbers to a more practical and affordable solution: Hosted PBX.
What is a PBX?
A PBX, or private branch exchange, is a cloud-based business communications system that functions much like a traditional multi-line phone system but uses less specialised equipment and costs less money. When growing businesses make the switch to a Cloud PBX, they outsource the headaches of providing IT support and maintenance, further decreasing their costs and freeing up time and money for more important aspects of their operations.
Unlike traditional phone lines, PBX systems can be accessed by employees from anywhere at any time. This facilitates remote work by allowing employees to access their messages from their homes or any other location that has an Internet connection. Even businesses that don't habitually use remote workers can benefit from this increased accessibility when severe weather events or other issues make it difficult for key team members to reach the office.
Ease of Use
Modern PBX systems are designed to be easy to use, so employees making the switch to cloud-based PBX from traditional phone lines typically don't have any problems. Plus, since it's hosted off-site by a dedicated communications company, any user who does have trouble figuring out how to use advanced features or troubleshoot potential issues can get the help he or she needs. Routine maintenance and upgrades are also provided by the hosting company, often at no additional cost.
Business owners making the switch to PBX can expect to have access to all the same features offered by traditional phone lines, including conference calling, call transferring, voicemail, and call-waiting with hold music for customers waiting on the line. Unlike traditional business phone lines, PBX systems allow phone calls to be transferred to any device without switching the number and allow workers to check, store, and access all of their messages, including emails, voicemails, and even faxes, online.
More often than not, the phone lines are the first thing to go down during a serious storm. This makes it impossible for employees to contact clients and vendors, bringing the company's operations to a temporary halt. With hosted PBX, the company's business can continue, as usual, provided the company's power and Internet connections remain viable.
What About VoIP?
Some business owners may have noted by now that this form of PBX sounds a lot like VoIP, or Voice over Internet Protocol, connections. In fact, modern hosted PBX solutions typically take the best of traditional phone lines and VoIP systems and combine them. They use the Internet to transmit data but dedicate bandwidth exclusively to calls to provide higher speeds and prevent common issues like echoes and choppiness that used to be endemic to VoIP.
The Bottom Line
Cloud PBX offers a fantastic communications solution for growing businesses. It's affordable, easy to use, reliable, and completely scalable. Make the switch today.