A Virtual PBX or otherwise referred to as a Hosted PBX is a phone system that is generally housed in a Data Centre and is accessed by businesses via an internet link or private tail. It allows for an unlimited number of extensions to be registered to the business phone system from multiple sites from anywhere in the world. Making it one of the most versatile business communication tools that a company can invest in.
Some common features of a virtual PBX include:
Automated attendant or IVR functionality to guide the caller
Flexible selection of VoIP enabled phones
Advanced voicemail options, including being able to send voicemails direct to email
Ring groups and call queues to organise call flows
Professional greetings to offer that personal message to callers
Customised music on hold that allows for advertising and updates for callers
The ever-changing world of technology will continue to alter the business landscape, placing ever-increasing pressure on companies of all sizes to remain up to date and adapt new technologies. As many technologies are becoming obsolete, the transition to a virtual PBX is becoming more prevalent for companies that wish to remain up to date with the modern workforce. It not only removes the need to maintain outdated servers and use of ageing desk phones, it allows for many businesses to support remote works and branch offices from a single business phone system.
Business owners should consider several elements such as:
What are the set-up costs?
Can the virtual PBX's features support my business needs?
What level of customer service and how responsive is the technical support is provided?
What are the call rates and additional fees to the monthly cost?
Most of all, does the solution provide the flexibility for growth?
Answers to these questions will guide the decision-making process when choosing a hosted PBX service provider and guarantee your move to a Virtual PBX to be a positive one.