Unsure about moving your communications to the cloud?

Published Apr 2, 2019

Businesses are making the migration to Hosted PBX according to Gartner, in fact more than $1 trillion in IT budgets will be allocated to shifting to the cloud by 2020. Based on that, it would also appear that a significant number of companies have already migrated their communications services to the cloud, or are planning to do so in the near future, but that may not be the case.

Overall, while many companies have converted to cloud-based collaboration and communications tools or applications, there are still many that are intimidated by the concept. Businesses of various sizes have begun transitioning from a traditional, on-premise phone system to a cloud-based Hosted PBX (private branch exchange), as they have been able to see the benefits of the migration. These features are causing many companies IT departments to plan and start utilising the technology of cloud phone systems and reaping the rewards of cost savings in the process.

Hosted PBX solutions generally are able to provide increased flexibility and more substantial cost savings for businesses. The initial setup costs for a Hosted PBX are significantly lower than a on-premise and reduces the need for much of the onsite hardware. Support is typically centralised and well documented also, and many issues that are reported do not require a technician to visit onsite, this also helps to reduce costs associated with the operation of a PBX.

Cloud PBX offers businesses a more mobile friendly work environment, with features like 'find me anywhere' call forwarding, call queuing that allows for calls to be directed where they need to with ease, voicemail to email, conferencing, and the ability to work from anywhere in the world with internet connectivity. A Hosted PBX is the perfect solution for most businesses that have a quality internet connection such as a NBN or better connection, and in many cases they also offer flexibility that a traditional onsite PBX cannot provide.

A common misconception about a Hosted PBX is that there is a loss of control with a cloud based phone system, but in fact the opposite is often true. Many Hosted PBX actually offer more control to the user, while also increasing the ability for a centralised support team to manage the phone system. A common example would be if you wanted to make a change, such as resetting a voicemail password or enabling your holiday scheduled messages, you can do it via the simple online management interface. Best of all you can even do it remotely, allowing for your support team to be located almost anywhere.

If your business is feeling intimidated by the migration to a cloud based Hosted PBX, contact the team at Maxotel and let them take you on the journey to your new phone system.