Local Number Portability

Q. What costs are involved in number porting (transferring a number to MaxoTel)?
For Hosted PBX customers, your first number port is on us! After that, there is a once-off porting fee to transfer each number ($25 per Category A/simple port) or group of numbers ($220 per Category C/complex port) or $55 for a 13/1300/1800 Number. Please scroll down for rejection fees.

Once a number has been transferred to MaxoTel, there is no ongoing cost except if you have already used up the total number of DIDs included on your plan - then it would be charged at the excess rate of up to $4/month per number (dependent on your plan).

Q. Which providers can MaxoTel port numbers from?
MaxoTel is able to port phone numbers from most Australian carriers and VoIP providers. We regularly port numbers from Telstra, Optus, AAPT, Vocus, Symbio Networks, and many more.

Q. How long does the process take?
The time it takes to port a number varies, but the typical port time is 1 week for Category A and 2-3 weeks for Category C. Once the port has been approved a cutover date and time will be allocated and MaxoTel will advise you of this. In some cases, MaxoTel will advise that you can specify your own cutover date.

Q. Where do I find my Account Number as requested on the Port Authority form?
For standard geographic phone numbers (i.e 07, 02, 03, 08) and toll-free and free call numbers (i.e 13/1300/1800), this is just the account number on your bill. You will need to provide a copy of your phone bill for verification purposes.

Q. What will happen to the line my number is associated with?
Once the port in has been completed, the existing telephone service will cease to function. This will also mean that any services connected to the line such as Broadband Internet or monitored security systems will be disconnected. You should check with your service provider to ensure you will not incur early disconnection fees as a result.

Q. If the port is rejected, am I still charged?
If your port is unsuccessful, it means that the details you have provided do not match the losing carrier's records, or the carrier is providing you with "complex services" on your numbers which need to be removed first. There is an $18 fee per number rejection for Cat A and Cat C. Please make sure your details are 100% correct before submitting the port. Rejections start the process from the beginning, resulting in a waste of time (and potentially a very large bill for a 100-number Cat C port) if care is not taken to begin with.

Q. Can I port my number back to a different carrier or my original carrier?
You can port away from MaxoTel at no cost. You may need to provide your new carrier with the account number shown on your MaxoTel invoice. Please contact your carrier for further information.

Q. Once my number is ported, what happens?
The number will be listed within the DID (Direct In Dials) page of your MaxoTel portal. This number will function like any other MaxoTel allocated number, and can be used in conjunction with any MaxoTel extension, Fax, or Hosted PBX service.

Just log into the My Account portal and choose "Porting" under the Services section to get started.