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Number Porting FAQ - Verification Options
When submitting a number port through the My Account Portal, you will be asked to verify the ownership of the phone number.
Convert Sound Files for PBX
When uploading sounds to MaxoTel PBX, with the exception of hold music, the recommended format is a 16bit, 8khz wave file. This guide will step you through converting your existi...
Portal Guide - Sounds and Sound Events
Sounds are used in many places across a PBX, from greetings to general announcements. Sound events allow routing to an announcement as part of the PBX call flow, before sending t...
Portal Guide - Number Porting
My Porting Applications
Medical Practice PBX Setup Example
This example details one of the most common setups for medical clinics. It takes inbound calls to a main number, checks if the medical centre is open and, if so, plays a greeting...
Setting up Voicemail
Set up a Voicemail Box in order to receive messages from your callers when you're unavailable. Message notifications can be sent via SMS, Email, and to your VoIP handset.
Virtual Assistant PBX Setup Example
This article outlines a call flow setup example, commonly used by virtual assistants in service of their clients.
Portal Guide - Hold Music
Music on hold is a collection of MP3 files, containing music or advertising, played to callers on hold or in call queues.
Bandwidth Requirements
For each concurrent call, you will need 90Kbps of both upload and download bandwidth capacity.
Using a 4G wireless connection for redundancy
MaxoTel recommends always having a redundant internet connection wherever you are using VoIP services.
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