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What is Hosted PBX?
A "Hosted PBX" is a business-grade phone system that is hosted in the Cloud and uses your internet connection (NBN, Fibre, 4G, 5G, etc.) to allow you to make and receive phone calls with flexible call routing options (Queues, Ring Groups, Voicemail, Public Holidays, Time Switches and more!).
MaxoTel Hosted PBX is the complete business phone system package for your all your businesses needs as it is packed full of all the features required to streamline your phone system and it's extremely easy to use.
Easy to use interface
Seamlessly take control with our simple yet highly versatile and powerful Hosted PBX platform. Our drag and drop auto provisioning platform allows you to setup your keys quickly and easily though the account portal.
Flexible call flows
With MaxoTel Hosted PBX you have complete control over your call flow like never before. Easily create your call flow in a quick and efficient way ensuring your customers reach the right person or department as fast as possible.
Microsoft Teams integration
With the MaxoTel & Microsoft Teams Hybrid PBX platform, Teams extensions can call regular MaxoTel (non-Teams) extensions and keep everyone connected. Connect within minutes with our one-click integration with no infrastructure or technical skills required.
Call analytics & reporting
Our in-depth call analytics and reporting platform allows you to better understand your call volume patterns, including customer average wait times, total wait times, agent distribution and more.
Work from anywhere
All MaxoTel Hosted PBX systems are work-from-home capable, right out of the box. Take your phone home, or use Hot Desking to take your phone profile with you to any phone in your organisation. Alternatively use a softphone on your mobile phone or PC anywhere!
Thousands of fast growing companies switch to MaxoTel every year...
Low Volume
1-2 UsersFrom $24.95/ month
Pay as you go
- 10c Local/STD, 14c/min AU mobile
- Connect 2 phones
- 2 concurrent calls
- Includes 2 AU numbers
- No Lock In Contract
- 30 day free trial
Freedom
1 UserFrom $29.95/ month
Included calls
- Included calls to AU destinations
- Connect 1 phone
- 1 concurrent call
- Includes 1 AU number
- No Lock In Contract
- Add a rental phone from $3/month
* Subject to fair use
Consultancy
1-2 UsersFrom $99.90/ month
Phone Based Consultancy/Telehealth
- Included calls to AU destinations
- Connect 2 phones
- 2 concurrent calls
- Includes 2 AU numbers
- No Lock In Contract
- Add a rental phone from $3/month
* Subject to fair use
Detailed plan comparison for 1 phone connected
Price includes GST.
(No surcharge for Visa, Mastercard or AMEX)
Low Volume
02-LINE PBX
$24.95 / month
Customise Plan
Freedom
Freedom-01
$29.95 / month
Customise Plan
Consultancy
Telehealth PBX-02
$99.90 / month
Customise Plan
Plan Inclusions
Included Australian Phone Numbers In any of our available phone number locations
2
1
2
Included Extensions An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions.
2
1
2
Included Lines The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls
2
1
2
Pricing
Local/National Call Rate
10c per call
INCLUDED
INCLUDED
Australian Mobile Rate
14c/min
INCLUDED
INCLUDED
1300 Outbound Rate
22c per call
INCLUDED
INCLUDED
Free 30 day trial Have your first monthly plan fee waived
Setup Fees
Hosted PBX Setup
Free
Free
Free
New Standard Phone Number Setup New standard phone numbers in our available number locations.
Free
Free
Free
Standard Number Porting Bring your existing numbers to MaxoTel
First Standard Port Free
See terms and conditions
First Standard Port Free
See terms and conditions
First Standard Port Free
See terms and conditions
Special Number Porting or Setup New or ported 1300, 1800, or international numbers
See Option Pricing
See Option Pricing
See Option Pricing
Configuration & Professional Services
Unlimited* Configuration Support Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. On the spot, while you're on the phone to us
Online Portal Training Our team will teach you how to use the online portal, guiding you through the configuration process
Full Self-Service Online Portal Complete control over your Hosted PBX from our online portal
MaxoTel Enhanced Features
Superior Voicemail
Voicemail to E-mail, and Voicemail to SMS. Includes free voice to text transcription
Main-number Callback
Connect return callers to the person they spoke to last automatically
Smart Call Confirm
Manage calls diverted to your mobile with ease and flexibility
Supported Devices
Desk Phones Choose from any of the handsets in our Online Shop.
Cordless Phones Choose from any of the cordless handsets in our Online Shop.
Smart Phones & Tablet AppsConnect from your iPhone or Android device.
See Supported Apps
Softphones (PC & Mac)Connect using your PC or Mac, using a headset.
See Supported Apps
Standard PBX Features
Call Transfer Transfer calls between extensions, to a call queue or even an external mobile number
Call Hold Place callers on hold at the touch of a button.
Ring Groups Have multiple extensions ring at once
Follow me Incoming calls can forward to multiple destinations sequentially or simultaneously
Call Queues Callers can wait on hold listening to music or promotional messages until they are answered
Call Waiting Get notified if you have another incoming call waiting
Time Switches Automatically switches incoming calls to voicemail or diverts them outside of normal hours
Auto Attendant (also known as Interactive Voice Response Menus) A push-button voice menu, i.e Press 1 for sales, or 2 for support
Call Conferencing Host conference calls with callers both on your PBX and externally. Optionally works with our Conference Phones
Call Parking Park calls and pick them up from another extension.
Call Pickup (*98) Pick up someone else's ringing extension.
Busy Light Function (BLF) See who's on a call at a glance
Do Not Disturb Take a break from calls by hitting the "DND" button
Unified Communications
Fax to E-mail Replace your existing fax machine with our fax to e-mail service.
Add-on
Add-on
Add-on
SMS Messaging Send SMS Messages from our portal.
Add-on
Add-on
Add-on
Address Books / Directory Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts
Supported on Yealink and Cloud Softphone
Supported on Yealink and Cloud Softphone
Supported on Yealink and Cloud Softphone
Premium PBX Features
Hot Desking (also known as Agent Logins)Take your extension with you as you move around the office (or different sites)
Centralised Handset Configuration ManagementManage the configuration, BLF and speed dial keys on your handsets from our online portal (only available for handsets rented or purchased from MaxoTel)
Customisable hold music Upload Mp3 hold music or promotional messages
ACD Queue Stats Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more
Support Features
One minute support call promise On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself!
Over-the-phone Setup Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. We do it on-the-spot, while you're on the phone to us.
Priority Support Priority support for Enterprise customers
99.99% Uptime SLA Service Level Agreement
Account Manager An account manager who knows your Hosted PBX configuration inside out
Optional Add-on Features
Additional Australian Phone Numbers For phone numbers added after all inclusions have been used
$2/mo per number
$2/mo per number
$2/mo per number
Call Recording Record all inbound and outbound calls made on your PBX
Includes 1GB recording storage - Additional storage $1/GB/mo
$10/mo
$10/mo
$10/mo
1300 and 1800 Numbers Allow your customers to call you for free, or at the cost of a local call from anywhere in the country
See Pricing
See Pricing
See Pricing
Virtual Mobile Numbers Make and receive calls & SMS messages from a mobile number attached to your hosted PBX.
See Pricing
See Pricing
See Pricing
International Phone Numbers Be reachable internationally with an overseas phone number
See Pricing
See Pricing
See Pricing
Expand comparison
|
Price includes GST. |
Low Volume
02-LINE PBX
$24.95 / month
Customise Plan
|
Freedom
Freedom-01
$29.95 / month
Customise Plan
|
Consultancy
Telehealth PBX-02
$99.90 / month
Customise Plan
|
|---|---|---|---|
| Plan Inclusions | |||
| Included Australian Phone Numbers In any of our available phone number locations |
2 | 1 | 2 |
| Included Extensions An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions. |
2 | 1 | 2 |
| Included Lines The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls |
2 | 1 | 2 |
| Pricing | |||
| Local/National Call Rate | 10c per call | INCLUDED | INCLUDED |
| Australian Mobile Rate | 14c/min | INCLUDED | INCLUDED |
| 1300 Outbound Rate | 22c per call | INCLUDED | INCLUDED |
| Free 30 day trial Have your first monthly plan fee waived |
|||
| Setup Fees | |||
| Hosted PBX Setup | Free | Free | Free |
| New Standard Phone Number Setup New standard phone numbers in our available number locations. |
Free | Free | Free |
| Standard Number Porting Bring your existing numbers to MaxoTel |
First Standard Port Free See terms and conditions |
First Standard Port Free See terms and conditions |
First Standard Port Free See terms and conditions |
| Special Number Porting or Setup New or ported 1300, 1800, or international numbers |
See Option Pricing | See Option Pricing | See Option Pricing |
| Configuration & Professional Services | |||
| Unlimited* Configuration Support Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. On the spot, while you're on the phone to us |
|||
| Online Portal Training Our team will teach you how to use the online portal, guiding you through the configuration process |
|||
| Full Self-Service Online Portal Complete control over your Hosted PBX from our online portal |
|||
| MaxoTel Enhanced Features | |||
| Superior Voicemail
Voicemail to E-mail, and Voicemail to SMS. Includes free voice to text transcription
|
|||
| Main-number Callback
Connect return callers to the person they spoke to last automatically
|
|||
| Smart Call Confirm
Manage calls diverted to your mobile with ease and flexibility
|
|||
| Supported Devices | |||
| Desk Phones Choose from any of the handsets in our Online Shop. |
|||
| Cordless Phones Choose from any of the cordless handsets in our Online Shop. |
|||
| Smart Phones & Tablet Apps Connect from your iPhone or Android device. See Supported Apps |
|||
| Softphones (PC & Mac) Connect using your PC or Mac, using a headset. See Supported Apps |
|||
| Standard PBX Features | |||
| Call Transfer Transfer calls between extensions, to a call queue or even an external mobile number |
|||
| Call Hold Place callers on hold at the touch of a button. |
|||
| Ring Groups Have multiple extensions ring at once |
|||
| Follow me Incoming calls can forward to multiple destinations sequentially or simultaneously |
|||
| Call Queues Callers can wait on hold listening to music or promotional messages until they are answered |
|||
| Call Waiting Get notified if you have another incoming call waiting |
|||
| Time Switches Automatically switches incoming calls to voicemail or diverts them outside of normal hours |
|||
| Auto Attendant (also known as Interactive Voice Response Menus) A push-button voice menu, i.e Press 1 for sales, or 2 for support |
|||
| Call Conferencing Host conference calls with callers both on your PBX and externally. Optionally works with our Conference Phones |
|||
| Call Parking Park calls and pick them up from another extension. |
|||
| Call Pickup (*98) Pick up someone else's ringing extension. |
|||
| Busy Light Function (BLF) See who's on a call at a glance |
|||
| Do Not Disturb Take a break from calls by hitting the "DND" button |
|||
| Unified Communications | |||
| Fax to E-mail Replace your existing fax machine with our fax to e-mail service. |
Add-on | Add-on | Add-on |
| SMS Messaging Send SMS Messages from our portal. |
Add-on | Add-on | Add-on |
| Address Books / Directory Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts |
Supported on Yealink and Cloud Softphone | Supported on Yealink and Cloud Softphone | Supported on Yealink and Cloud Softphone |
| Premium PBX Features | |||
| Hot Desking (also known as Agent Logins) Take your extension with you as you move around the office (or different sites) |
|||
| Centralised Handset Configuration Management Manage the configuration, BLF and speed dial keys on your handsets from our online portal (only available for handsets rented or purchased from MaxoTel) |
|||
| Customisable hold music Upload Mp3 hold music or promotional messages |
|||
| ACD Queue Stats Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more |
|||
| Support Features | |||
| One minute support call promise On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself! |
|||
| Over-the-phone Setup Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. We do it on-the-spot, while you're on the phone to us. |
|||
| Priority Support Priority support for Enterprise customers |
|||
| 99.99% Uptime SLA Service Level Agreement |
|||
| Account Manager An account manager who knows your Hosted PBX configuration inside out |
|||
| Optional Add-on Features | |||
| Additional Australian Phone Numbers For phone numbers added after all inclusions have been used |
$2/mo per number | $2/mo per number | $2/mo per number |
| Call Recording Record all inbound and outbound calls made on your PBX Includes 1GB recording storage - Additional storage $1/GB/mo |
$10/mo | $10/mo | $10/mo |
| 1300 and 1800 Numbers Allow your customers to call you for free, or at the cost of a local call from anywhere in the country |
See Pricing | See Pricing | See Pricing |
| Virtual Mobile Numbers Make and receive calls & SMS messages from a mobile number attached to your hosted PBX. |
See Pricing | See Pricing | See Pricing |
| International Phone Numbers Be reachable internationally with an overseas phone number |
See Pricing | See Pricing | See Pricing |
Why should your business get a hosted PBX phone system?
-
A cost-effective solution that doesn't compromise on quality
From one user to one thousand, take advantage of all our leading Hosted PBX features included at no extra cost. Streamline your communication while keeping your costs in check. -
Cloud-based and always available.
Access and control your phone system 24 hours a day, 7 days a week. Use any device, anywhere to change any option, such as call diversions, instantly! You can upgrade, downgrade, change plans, or cancel anytime! -
A flexible hosted phone system that doesn't weigh you down.
Don't be constrained by your phone system, easily scale up or down as your needs change. Your Hosted PBX isn't tied to a physical location, easily connect anywhere!
Change to a more intelligent hosted phone system designed for business continuity both inside and outside of the office.
Learn More
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MaxoTel News & Resources
- Maxo Telecommunications Enters Into Scheme Implementation Deed with Vonex Limited
- MaxoTel are Gold Sponsors of Laracon AU 2023 (Nov 16-17)
- MaxoTel Acquires Zintel Ltd (NZ) and Fonebox Contact Centre from Aussie Broadband Limited for $6.5m
- Extended Opening Hours in all Australian Timezones
- MaxoTel announces Groovy new Brand Refresh
- MaxoTel Partners With Grandstream to Expand Their VoIP Solution in the Australian Market
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