What kind of internet connection do I need?

Support Centre Frequently Asked Questions What kind of internet connection do I need?

You need a broadband connection to use VoIP services.

Bandwidth Requirements

We recommend allowing a minimum speed of 90 Kbps (upload and download) per concurrent call.

For example, for 10 concurrent calls, you will need 900Kbps of internet bandwidth (upload and download).

You can learn more about this in our Bandwidth Requirements article.

Supported Connections

Connections such as NBN, ADSL, Cable, Ethernet and Fiber-Optic connections will typically work well.

You can find a complete list of supported connections in our Bandwidth Requirements article.

Unsupported Connections

We generally do not recommend using a 4G/3G wireless internet or mobile broadband connection with our service.

While it can be used in emergency situations, we do not recommend using them long term as your primary internet connection for VoIP.

Not sure?

If you're not sure if your internet connection will be sufficient, please don't hesitate to Contact Us and our team will be happy to help check for you.