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Support Centre Frequently Asked Questions What kind of internet connection do I need?

What kind of internet connection do I need?

You need a broadband internet connection like NBN to use VoIP services.

Recommended Connections

MaxoTel's services are NBN ready, and work best over NBN's fixed line network (including fibre to the premises (FttP), fibre to the curb (FttC), fibre to the node (FttN) and HFC connection types)

MaxoTel recommends fixed line NBN, ethernet or fibre-optic connections for best performance.

We maintain a list of recommended service providers, which you can review at Which ISP is recommended for the highest quality voice?

Additional Supported Connections

If your area isn't NBN enabled, you can also utilise an ADSL or cable service, however please take note of the bandwidth requirements under Technical Information.

Unsupported Connections

While these services can be used as a backup in case of an issue with your primary connection, we generally do not recommend using a 3G/4G/5G mobile broadband, satellite service (including NBN SkyMuster) or NBN Fixed Wireless connection as your primary connection.

Some issues have been reported using Telstra 4G/5G services, particularly on mobile broadband and Samsung phones, resulting in no audio. We do not recommend using Telstra 4G/5G mobile broadband or on Samsung phones with your MaxoTel service at this time

In addition, we maintain a list of providers that may be blocking VoIP on their network, which can prevent the service from connecting in our Internet Service Providers Blocking SIP article.

Please also be aware that some modem/routers may be incompatible with MaxoTel's services. We maintain a list of these devices at Known Incompatible Routers

Technical Information

A minimum speed of 90kbps (both upload and download) is required for each concurrent call.

For example, if you have two phones that will be in use at the same time, you'll need 180kbps or for 10 phones, 900kbps.

When calculating your bandwidth, also keep in mind that your internet connection's bandwidth will also be shared with other devices on your network such as computers, tablets or mobile phones.

You can learn more about this in our Bandwidth Requirements article.

Not sure?

If you're not sure if your internet connection will be sufficient, please don't hesitate to Contact Us and our team will be happy to help check for you.

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