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Support Centre
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Frequently Asked Questions (32)
Answers to some frequently asked questions and common problems.
- Do you support Multiple Registrations? Mar 11
- Setup Guide for Asterisk Jan 18
- What is an Extension? Jan 18
- What is VoIP? Jan 18
- What is Hosted PBX Jan 18
- What is a DID? Jan 18
- What is IPND? Jan 25
- What is a Caller ID Prefix? Jan 29
- Transferring Calls - Yealink Feb 15
- What is the Difference Between Attended and Blind Transfers? Feb 15
- How quickly can I get up and running? Feb 18
- I didn't receive my activation e-mail Feb 18
- What kind of internet connection do I need? Oct 15
- How to Send a Fax Oct 15
- Phone number locations May 31
- What is SIP? Aug 16
- What happens if my internet connection drops out? May 30
- Shared in-dial access numbers Mar 15
- Calling card and call-back numbers Mar 15
- Emergency Calls (000) Mar 15
- Forgotten Password Mar 15
- Are phone number ranges available? Mar 14
- What is a Line? Mar 14
- Which codecs are supported? Mar 14
- How reliable is VoIP? Mar 14
- How secure is our service? Mar 14
- What do I need to get started? Mar 15
- How do I set up my phone? Mar 15
- Setting up Voicemail Mar 15
- Internal Services Numbers Mar 15
- What VoIP Protocols are supported? Mar 15
- Is a tax invoice available for the test credit card transactions? Mar 14
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My Account Portal (46)
Learn about the MaxoTel Portal.
- Changing Outbound Caller ID Mar 5
- Avoiding Cat C Porting Rejection Fees Mar 4
- Caller ID Pass thru on Forwarded and Diverted Calls Jan 23
- Setting up a Mobile Divert Jan 23
- Creating A and B Week Time Switches for Alternating Rosters Jan 24
- Complex PBX Setup Example, IVR with After Hours Jan 25
- PBX Setup Example, Queue with Time Switch Jan 25
- Portal Guide - Number Routing Jan 29
- Time Switch Setup Jan 29
- Portal Guide - PBX Extensions and Sip Trunks Jan 29
- Portal Guide - Voicemail Jan 30
- Convert Sound Files for PBX Jan 30
- Portal Guide - External Numbers Jan 31
- Portal Guide - Call History Jan 30
- Portal Guide - Queues Feb 1
- Adding a Custom Caller ID Feb 1
- Number Porting FAQ - Verification Options Feb 6
- Portal Guide - Number Porting Feb 6
- Portal Guide - Ring Groups Feb 7
- Portal Guide - Sounds and Sound Events Feb 11
- Portal Guide - IVR Feb 12
- Portal Overview Feb 12
- Portal Guide - Hold Music Feb 13
- Number Port Rejection Reasons Feb 12
- Paging Feb 14
- Portal Guide - Page Groups Feb 14
- Portal Guide - Speed Dials Feb 15
- How to Change Plan Feb 18
- Adding a Christmas Message or Public Holiday override to your Time Switch Feb 18
- MaxoTel Portal Screenshots Feb 18
- Making International Calls Feb 18
- Blocking phone numbers Sep 21
- Caller ID Toggle Sep 27
- BLF Oct 16
- Smart Call Confirm Oct 16
- Voicemail to Text Oct 16
- Call Recording and Monitoring Legal Requirements Oct 25
- Adding an external number for diversion Oct 16
- Distinctive Ring Oct 16
- Hosted PBX Feature List Oct 15
- Number Porting FAQ - Category A or C Sep 10
- Number Porting FAQ Sep 10
- Call Recording Jul 12
- Call Spy Jul 12
- Using a 4G wireless connection for redundancy May 30
- Call Parking Guide Mar 5
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Signup Questions (7)
Answers about credit card topups, plan selection and more.
- Bandwidth Requirements Mar 11
- Quality of Service (QoS) Mar 11
- Activation Help - Credit Card Charge Amounts Feb 9
- Activation Troubleshooting - Credit Card Charge Amounts with ANZ Sep 10
- Test Your Connection May 30
- SIP Requirements Aug 16
- I'm on the freedom plan - why was I charged a pre-paid top-up? Mar 14
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Smart Features (3)
Your Hosted PBX is equipped with the latest features to save time and increase efficiency and productivity in the workplace.
- Main Number Callback Jan 24
- Ta-da - No more phone tag Feb 9
- Busy Pips Oct 16
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Troubleshooting Articles (25)
Answers to common VoIP and Hosted PBX problems
- SIP ALG Mar 8
- Cant make outbound calls on Grandstream handsets Jan 11
- Disabling SIP ALG - Linksys EA Jan 17
- Disabling SIP ALG - Netgear ProSafe Jan 17
- Disabling SIP ALG - Sonicwall Jan 17
- Disabling SIP ALG - TPLink Jan 17
- Conducting a Packet Capture on Yealink Jan 18
- Cisco SPA112 and SPA122 - Retrieving the Base IP Address Jan 17
- Disabling SIP ALG - D-Link Jan 24
- Ghost Calls Feb 9
- NAT Issues Feb 9
- 3CX Suddenly Loses SIP Trunk Registration Dec 6
- Internet Service Providers Blocking SIP Nov 28
- Error 503 / Server Unavailable / Could Not Connect to Server Nov 28
- Changing the Local SIP Port on Yealink Phones Nov 14
- Yealink Cordless Phones - Only One or No Phones Ringing Jun 13
- Disabling SIP ALG - Netcomm Routers Jun 13
- Disabling SIP ALG - Netgear Routers Jun 13
- Calls dropping after 30 seconds on NEC PBX Sep 3
- Yealink W60 / W52 / W56 Cordless Phones - How to get the Base IP address Aug 1
- Blocking Ghost Calls on W52P May 22
- Blocking Ghost Calls on Yealink Phones Jun 19
- Blocking Ghost Calls on Grandstream Handsets Aug 14
- Cannot connect over Optus 4G May 30
- Error Code 5xx Mar 15
Service Status
Is your service not working? Check our status page.Enquire Now
Office Hours
| Mon | 9:00am - 5:00pm |
| Tue | 9:00am - 5:00pm |
| Wed | 9:00am - 5:00pm |
| Thu | 9:00am - 5:00pm |
| Fri | 9:00am - 5:00pm |
These numbers are all free to call from your MaxoTel VoIP Service
Fax
Brisbane: 07 3123 5320
Physical Address
Office 8/189-197 Anzac Ave
Harristown QLD
4350, Australia
By appointment only.
Maxo Telecommunications is Australian Owned & Operated.
ABN 92 129 852 526
© Copyright Maxo Telecommunications 2019. ABN: 92 129 852 526