Call Parking is a common PBX feature that allows one person to place a call on hold and have any other phone on the PBX to pick up the call. MaxoTel’s parking facility takes this a step further, by allowing you to completely customize multiple aspects of the function.
This guide is will lead you through the process of creating and customising parking lots, parking a call, picking up a parked call, and monitoring specific call parking lots.
Creating and Customising Parking Lots:
To start using Call Parking you will have to first create what is called a ‘Parking Lot’. Click on the ‘Call Parking’ tab under the Hosted PBX banner and start by creating a Parking Lot by naming the lot, and assigning a 3 digit extension range to the lot.
Once you have created a Parking Lot, you will have a few configurable options. Please see below for an explanation on each option.
The 3 digit prefix that will be used for parking and picking up parked calls.
The amount of available spaces in the Parking Lot.
The range of available spaces.
A descriptive name for the specific Parking Lot
Which hold music will be played to the person parked.
Call Return Options:
When and where the call will bounce back to if nobody answers the call.
Parking a Call:
Once you have created a Parking Lot, you can simply transfer an existing call to the ‘Park EXTN’.
Once you have successfully parked a call, make sure to note what Parking Lot Extn the call was parked at.
Picking Up a Parked Call:
To pick up a call, simply dial the specific Parking Lot Extn that the call was parked onto. The person that parked the call would know where the call was parked.
Monitoring Parking Lots:
You can monitor each Parking Lot by using the BLF feature of most VoIP phones. The Extension Number would be ‘PXXX’ (XXX being the 3 digit Parking Lot number).