MaxoTel provides fast and effective support to our Whitelabel and Channel Partners! We appreciate your assistance in providing all of the necessary information in your initial request:
Channel Partners: You must be an authorised contact on the customer's account. You can become an authorised contact by adding the customer's account to your partner portal or by the customer or yourself creating a ticket from within the customer's my account portal to request that you become an authorised contact.
White Label: You must be an authorised contact on the White-label account.
Provide a clear and concise description of the customer or sub-customer's problem.
Provide at least 2 call samples in the format for any issues with inbound or outbound calling, or PBX functions such as transferring, conferencing, voicemail, timeswitch behaviour or anything else that involves a call being made.
|Time/Date||Direction||Origin||Destination||Actual Result||Expected Result|
|10/1/19 1:16pm||IN||0400001234||0700001234||"The number you have called is disconnected"||An IVR Welcome Message should play.|
|9/1/19 11:01am||IN||0400001234||0700001234||Call Answered on EXTN 111 then transfered to call park failed - call hungup||Caller should have been connected to parking lot 700|
Providing us as much accurate information in your initial request will result in faster and more effective ticket handling which means that your problem is solved sooner.