Support Centre Policies Shipping Policy

Shipping Policy

MaxoTel ("we" and "us") is the operator of ( ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
MaxoTel does not normally accept returns due to change of mind, however if the order is still in transit or is refused delivery by the customer, then (at MaxoTel's discretion) the items may be able to be returned. Return shipping will be charged to the customer, and after items have been checked to ensure they are in their original unused condition, a refund will be processed to store credit for a future purchase. MaxoTel will refund the value of the goods returned less the cost of return shipping.

3.2 Warranty Returns - Faults & DOA

MaxoTel will happily honor any valid warranty claims, provided that adequate fault-finding with our technical team has been completed, and a valid return authorisation has been issued. All items must be received and checked by the customer upon arrival to ensure they function as advertised and any DOA (dead on arrival) claims must be made within 30 days of receipt of the items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect MaxoTel to process your warranty claim within 7 business days.

Your warranty claim will need to be made in writing as part of the fault finding process to our customer support email address. You can begin here.

Once the warranty claim is confirmed, a refund, credit, or exchange may given per our Refund Policy.

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Processing Times
Orders placed before 2 PM - AEST (UTC+10) will be quite often be dispatched the same day, otherwise, within the next business day. If you have an urgent requirement, call us on 1800 12 12 10 to check whether your items are in stock and ready to ship today.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
MaxoTel does not ship to P.O. box addresses, as we use door to door courier services only.

4.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. You may contact us if you require us to dispatch the in-stock items immediately and send the remaining items once they return to stock, however an additional charge may apply.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes
7.1 Goods and Services Tax
GST has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and MaxoTel encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to MaxoTel at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of
the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched - this may occur before you receive a shipping notification (we are very quick to dispatch!). If an order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please phone us at 1800 12 12 10

Would you like to speak to our Australian Sales team about our phone system plans?
Yes, please!No