1. In most cases, we can set your service up same-day using call diversions and mobile apps.
Some parts of the setup will take longer, such as shipping phones, and porting phone numbers.
Please see our Support Centre for more information on lead times.
2. Orders placed before 10am are shipped by Star Track Express, with Next Day Delivery to most metro areas
3. Acceptable use policy applies. Please see the CIS for your plan for more details.
4. Our average answer time on our support line is just 12 seconds.
This is an average, and may be higher during peak periods. Answer time data sampled across January to March 2020.