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Enterprise Hosted PBX Features
Powerful features
Enterprise features, without the enterprise price tag. Call queues, automated attendant, and more.
Location independent
Working from home? Now your office phone can, too. The only requirement is a reliable internet connection.
Take control
Manage every aspect of your phone system in real time via our easy to use portal. Say goodbye to expensive maintenance contracts.
Scale infinitely
From one user to one thousand, MaxoTel Hosted PBX grows with your business. With no long-term contracts or commitments, scale as much as you need.
We've got your number
You can keep your existing phone numbers, even if they're on ISDN. Alternatively, we can assign you new numbers.
Managed Service
Our support team is here to assist with the setup process, as well as any ongoing configuration changes.
Dedicated Account Manager
Your dedicated account manager is here to help you with anything you may need.
Full Featured PBX
Our enterprise plans include all of our standard PBX features.
99.9% Uptime SLA
Our Enterprise plans are covered by a 99.9% SLA, giving you peace of mind. Check our Uptime.
Tailored Solutions
All of our enterprise plans and solutions can be tailored to suit your needs.
Complete Self-Service Portal
Number Routing
Route your numbers to any destination
Extensions
Associate an extension number to your phones
Ring groups
Allow multiple phones to ring at the same time
Queues
Answer calls in the order they came in
Interactive Voice Response
Callers enter queues by following voice prompts
Time Switches
Set business and after-hours call routes
Call recording
Record your calls and play them back
Enterprise Plans
Have up to 3000 extensions configured on your account.
Get a proposal today
We'd love the opportunity to provide a proposal for a solution tailored to suit your needs.
Contact our sales team today, or jump right in with a free 30 day trial.
Compare our Hosted PBX Plans
Comparing plans with
phone connected
| Compare Features & Inclusions |
Select Plan
FREEDOM Included Calls
|
Start Free Trial
P.A.Y.G. Pay as You Go
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Start Free Trial
ENTERPRISE Premium Service
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|---|---|---|---|
| Plan Name | Freedom-01 | 02-LINE PBX | PBX-60 Business |
|
Monthly Fee
Price includes GST. (No surcharge for Visa, Mastercard or AMEX)
|
$29.95/mo |
$24.95/mo |
$399.95/mo |
| Plan Inclusions | |||
| Included Australian Phone Numbers In any of our available phone number locations |
1 | 2 | 60 |
| Included Extensions An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions. |
1 | 2 | 60 |
| Included Lines The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls |
1 | 2 | 40 |
| Pricing | |||
| Local/National Call Rate | Included | 10c per call | 10c per call |
| Australian Mobile Rate | Included | 14c/min | 12c/min |
| 1300 Outbound Rate | Included | 22c per call | 22c per call |
| Free 30 day trial Have your first monthly plan fee waived |
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| Setup Fees | |||
| Hosted PBX Setup | Free | Free | Free |
| New Standard Phone Number Setup New standard phone numbers in our available number locations. |
Free | Free | Free |
| Standard Number Porting Bring your existing numbers to MaxoTel |
First Standard Port Free See terms and conditions |
First Standard Port Free See terms and conditions |
First Standard Port Free See terms and conditions |
| Special Number Porting or Setup New or ported 1300, 1800, or international numbers |
See Option Pricing | See Option Pricing | See Option Pricing |
| Configuration & Professional Services | |||
| Unlimited* Configuration Support Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. On the spot, while you're on the phone to us |
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| Online Portal Training Our team will teach you how to use the online portal, guiding you through the configuration process |
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| Full Self-Service Online Portal Complete control over your Hosted PBX from our online portal |
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| MaxoTel Enhanced Features | |||
| Superior Voicemail
Voicemail to E-mail, and Voicemail to SMS. Includes free voice to text transcription
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| Main-number Callback
Connect return callers to the person they spoke to last automatically
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| Smart Call Confirm
Manage calls diverted to your mobile with ease and flexibility
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| Supported Devices | |||
| Desk Phones Choose from any of the handsets in our Online Shop. |
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| Cordless Phones Choose from any of the cordless handsets in our Online Shop. |
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| Smart Phones & Tablet Apps Connect from your iPhone or Android device. See Supported Apps |
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| Softphones (PC & Mac) Connect using your PC or Mac, using a headset. See Supported Apps |
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| Standard PBX Features | |||
| Call Transfer Transfer calls between extensions, to a call queue or even an external mobile number |
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| Call Hold Place callers on hold at the touch of a button. |
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| Ring Groups Have multiple extensions ring at once |
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| Follow me Incoming calls can forward to multiple destinations sequentially or simultaneously |
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| Call Queues Callers can wait on hold listening to music or promotional messages until they are answered |
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| Call Waiting Get notified if you have another incoming call waiting |
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| Time Switches Automatically switches incoming calls to voicemail or diverts them outside of normal hours |
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| Auto Attendant (also known as Interactive Voice Response Menus) A push-button voice menu, i.e Press 1 for sales, or 2 for support |
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| Call Conferencing Host conference calls with callers both on your PBX and externally. Optionally works with our Conference Phones |
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| Call Parking Park calls and pick them up from another extension. |
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| Call Pickup (*98) Pick up someone else's ringing extension. |
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| Busy Light Function (BLF) See who's on a call at a glance |
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| Do Not Disturb Take a break from calls by hitting the "DND" button |
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| Unified Communications | |||
| Fax to E-mail Replace your existing fax machine with our fax to e-mail service. |
Add-on | Add-on | Add-on |
| SMS Messaging Send SMS Messages from our portal. |
Add-on | Add-on | Add-on |
| Address Books / Directory Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts |
Supported on Yealink and Cloud Softphone | Supported on Yealink and Cloud Softphone | Supported on Yealink and Cloud Softphone |
| Premium PBX Features | |||
| Hot Desking (also known as Agent Logins) Take your extension with you as you move around the office (or different sites) |
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| Centralised Handset Configuration Management Manage the configuration, BLF and speed dial keys on your handsets from our online portal (only available for handsets rented or purchased from MaxoTel) |
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| Customisable hold music Upload Mp3 hold music or promotional messages |
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| ACD Queue Stats Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more |
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| Support Features | |||
| One minute support call promise On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself! |
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| Over-the-phone Setup Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. We do it on-the-spot, while you're on the phone to us. |
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| Priority Support Priority support for Enterprise customers |
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| 99.99% Uptime SLA Service Level Agreement |
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| Account Manager An account manager who knows your Hosted PBX configuration inside out |
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| Optional Add-on Features | |||
| Additional Australian Phone Numbers For phone numbers added after all inclusions have been used |
$2/mo per number | $2/mo per number | $2/mo per number |
| Call Recording Record all inbound and outbound calls made on your PBX Includes 1GB recording storage - Additional storage $1/GB/mo |
$10/mo | $10/mo | $10/mo |
| 1300 and 1800 Numbers Allow your customers to call you for free, or at the cost of a local call from anywhere in the country |
See Pricing | See Pricing | See Pricing |
| Virtual Mobile Numbers Make and receive calls & SMS messages from a mobile number attached to your hosted PBX. |
See Pricing | See Pricing | See Pricing |
| International Phone Numbers Be reachable internationally with an overseas phone number |
See Pricing | See Pricing | See Pricing |
Legal Stuff
1. In most cases, we can set your service up same-day using call diversions and mobile apps. Some parts of the setup will take longer, such as shipping phones, and porting phone numbers. Please see our Support Centre for more information on lead times.
2. Our average answer time on our support line is just 12 seconds. This is an average, and may be higher during peak periods. Answer time data sampled across January to March 2020.
3. Acceptable use policy applies. Please see the CIS for your plan for more details.
Our general terms and policies apply.
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