Careers

About Maxo

Maxo Telecommunications is a leading supplier of business & residential VoIP products including SIP Termination, Hosted PBX, Wholesale Termination, White Label reselling and VoIP hardware. Our service and innovation sets us apart from our competitors.

Located in Toowoomba, our local team has been providing specialised VoIP services since 2007 to Australian businesses including publicly-listed and multi-national corporations and we continue to be a leader in innovation, customer service and service quality today.

Open Positions

• VoIP Help Desk/Customer Service Representative (Adelaide Region) Feb 1

• About the Role This is not a team leader position. This position involves general CSR duties (account and level 1 enquiries) and providing remote support to customers. The role is semi-technical with a focus on IP Handset deployment and PBX configuration. You should have Windows and Mac experience and understand the basics of computer networking. You should have experience configuring broadband routers and IP devices. Previous Call Centre & Help Desk experience is beneficial, however ongoing technical training will be provided for our specific industry. Your responsibilities will include Answering customer calls (primarily support) Responding to support e-mail tickets Assisting customers with finding information on our website Assisting customers with PBX and phone configuration (training provided) Providing remote support via Teamviewer Training Provided You will be provided with training around our products, VoIP telephony and other relevant topics. While not required, some basic computer networking and/or VoIP experience is preferred. Our head office is in Toowoomba MaxoTel is a Toowomba-based company. Applicants within the Toowoomba and Darling Downs region will be required to work from our Harristown office. Applicants outside of Toowoomba - There is a work-from-home option available for employees that commute from other nearby towns and/or cities. However, the role will require you to Travel to Toowoomba on a regular basis. Your initial 1-2 weeks of training will be in Toowoomba, with accommodation provided. Thereafter, we hold weekly to bi-weekly meetings in the Toowoomba office that will require day trips. Toowoomba is about 1 hour and 20 mins drive from Brisbane. Position Information This role is offered as a full time position. A standard, 3 month probation period applies. Applications close on the 30/2/2021 and we seek to have the successful applicant start immediately. Please include a customised cover letter and tell us about yourself and your interests.

  Position Location: Adelaide Region Employment Basis: Full Time after probation Salary Range: $50,000 - $65,000 Apply Now Ask a Question

  
  
  

Recruiters

Absolutely, positively NO RECRUITERS please. Unless, of course, you're interested in a Hosted PBX.