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Support Centre Frequently Asked Questions Cloud Softphone Usage Guide

Cloud Softphone Usage Guide

The MaxoTel Cloud Softphone app runs on your mobile phone, replicating almost all the features of a physical handset.

You can install Cloud Softphone, if you haven't already, by referring to MaxoTel Cloud Softphone

This guide will cover the most used features of Cloud Softphone

Making Calls

To place a call, select the Dialpad icon from the menu bar, enter the phone number you wish to dial, then press the Dial icon.

Mute and Hold

You can mute your microphone while in a call, by pressing the Mute button. To unmute, press the button again.

To place a call on hold, press the Hold button. To resume the call, press this again.

Transferring Calls

While you're in an active call, you can transfer the other party to another PBX extension or external number.

To do so, press either the Transfer or Att Transfer button.

  • Transfer: Conducts a blind transfer, that will send the call directly to the destination party
  • Att Transfer: Conducts a warm transfer, connecting you to the destination party to introduce the call before putting the caller through

Initiating a transfer will automatically put the original caller on hold and display the dial pad. Enter the number of the destination party, then press the Transfer button or the Dial icon, depending on your transfer type.

If you're performing an attended transfer, you will connect to the target party and can either press Transfer to pass the call to them, or Cancel to return to the original caller.

Conferencing A Call

To initiate a conference, while you're on a call, press Add Call. Enter the phone number of the person you wish to conference in, then press Dial.

Once connected, press the Join button to add the third party into your call.

Logging Out of Cloud Softphone

Should you need to log out of the application, for example to move it to another phone, please follow the instructions at Logging Out of Cloud Softphone

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