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Outright or BYO phone options with included call packages from
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Fixed-price plans for telehealth with full Hosted PBX system
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A complete cloud hosted business phone system with fixed-price or PAYG calling
Enterprise Hosted PBX
Scalable, highly available phone solutions for enterprise
Voice (VoIP) Lines
Voice Line Included
Connect your new or existing on-premise PBX to MaxoTel VoIP with included call packages
Voice Line PAYG
Connect your new or existing on-premise PBX to MaxoTel VoIP
A low cost VoIP phone system for residential/home use
What is Hosted PBX?
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Work from Home
Flexible remote work options
SMS via E-mail/PC/Mac
Multi-Site Hosted PBX
One PBX, Multiple Sites
Login from any phone
Premium Inbound Numbers
Virtual Mobile Numbers
Call and SMS via PBX
Fax to email
Send and receive faxes
Expand your reach globally
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From just 1.5c per min
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Critical Information Summaries
Frequently Asked Questions
Answers to some frequently asked questions and common problems.
Frequently Asked Questions (42)
Are phone number ranges available?
They certainly are! We can offer any length of number range, from 5 to 10,000 in any of our available Phone number locations.
Do you support Multiple Registrations?
MaxoTel requires each device (i.e Desk Phone, Cordless Phone, App, or Softphone) to be registered as a separate Extension on the Hosted PBX. If multiple devices are registering to the same extension number, then there will be problems sending incoming calls to the devices as the server will only send calls to the last device that connected with that username/password.
Emergency Calls (000)
000 - Connects directly to emergency services. You are advised to call 000 from a traditional landline phone or mobile, and not your VoIP phone.
Simply click on "Forgotten your password? Click here" at the bottom of the login screen.
How do I set up my phone?
You should go to our setup guides section to learn how to set up some of the major devices currently available on the market. It is actually quite easy to set up your VoIP device, it is usually the firewall that gives you problems, so make sure you have forwarded those ports!
How quickly can I get up and running?
Often you can be up and running on your new MaxoTel service on the same day, however some factors (such as shipping handsets and porting your existing phone number) can take longer.
How reliable is VoIP?
Over the years, VoIP has progressed to become an extremely reliable and resilient option for telephony services. MaxoTel has invested heavily in technology and infrastructure to ensure our service quality and reliability is second to none.
How secure is our service?
Our website has a high grade 256 bit SSL encryption engine using our certificate, which is the same level of encrypotion used by most internet banking websites.
How to Send a Fax
Faxes can be sent through the MaxoTel Portal.
I didn't receive my activation e-mail
If you haven't received an activation email after signing up, please click here to have it resent, or contact support.
Internal Services Numbers
If you are on a hosted PBX plan, please see Dialling Codes for PBX-specific dialing codes.
Is a tax invoice available for the test credit card transactions?
The two small transactions on your card are refunded as soon as they are deducted. The purpose of these charges is to verify your ownership of the credit card, and our system charges then immediately refunds the amounts.
Phone number locations
We offer phone numbers in the following locations...
Setting up Voicemail
Set up a Voicemail Box in order to receive messages from your callers when you're unavailable. Message notifications can be sent via SMS, Email, and to your VoIP handset.
Shared in-dial access numbers
Your friends and family can call your MaxoTel SIP Trunk using the shared access numbers below. You can also use the shared indials for your customers to participate in a conference.
Transferring Calls - Yealink
Call transfers can be made as one of two types:
What Payment Methods Are Supported?
MaxoTel warmly welcomes Visa, Mastercard and American Express customers, and we do not charge a credit card surcharge. You can even enable auto top-up on your account so you'll never miss a payment.
What VoIP Protocols are supported?
We support SIP over UDP, which we have found to be very reliable, scalable, with performance.
What do I need to get started?
Your broadband needs to meet the minimum requirements listed in What kind of internet connection do I need?
What happens if my internet connection drops out?
Your desk phones require an internet connection to function. In the event that it drops out, there are a number of ways to keep your calls flowing...
What is Hosted PBX
What is IPND?
IPND is a voice industry-wide database, containing all active phone numbers and their associated addresses. This database is primarily used by emergency services to assist with dispatch to your location in the event of an emergency.
What is SIP?
SIP stands for "Session Initiation Protocol", which is the industry standard for Voice over IP (VoIP) calling.
What is VoIP?
VoIP is a general word describing conversations that happen over the internet. It stands for Voice over Internet Protocol. VoIP is commonly referred to as 'Voice over Internet' and 'Voice over broadband' as well. VoIP lowers the overheads for providers, resulting in really cheap phone calls for you, and free calls between you and other VoIP users!
What is a Caller ID Prefix?
Setting a caller ID prefix (also known as cid prefix or clip) provides a way to tag certain calls, achieved by changing the caller ID that is shown on your VoIP device.
What is a DID?
A DID (Direct InDial) number is one that exists on the PSTN (Public Switched Telephone Network) and can be connected to the MaxoTel VoIP to PSTN gateway to allow you to receive calls through that number via your Extension.
What is a Line?
The number of Lines you choose is the number of concurrent calls you can have active at once, incoming and outgoing.
What is an Extension?
An extension is the number your SIP (internet) phone is assigned when it registers to (logs onto) the MaxoTel VoIP service. Each SIP device on MaxoTel has a unique 5 digit extension number, and you can call other MaxoTel extensions for free! (Including extensions on other people's MaxoTel accounts - so that you can ring your friends for free if they have an MaxoTel account). You can have more than one extension for example one at your house, and one at your business - you can make calls between them for free.
What is the Difference Between Attended and Blind Transfers?
Call transfers are the process of transferring an active call from one phone to another. There are two types of call transfers, either blind or attended.
What kind of internet connection do I need?
You need a broadband connection to use VoIP services.
Which codecs are supported?
Our network supports the following codecs...
How do I Use My Yealink Handset?
Yealink Phone Basic OperationsThis page lists the most common operations performed on a Yealink handset. As this guide reflects multiple models, you may find some of the keys are not present - in these cases, please use one of the other methods listed.
Setting Up Conferencing
A conference is a virtual meeting room, allowing multiple people, both internal and external, to join a call. This is commonly used for staff meetings, or for discussions with multiple stakeholders.
Missed calls from 0444444444
You received a call from the Emergency Alert System due to an emergency in your area. For further information about the incident, tune into your local radio station or go to the relevant emergency services website for your area. Do not call 000 unless you require immediate emergency assistance.
Cloud Softphone Usage Guide
The MaxoTel Cloud Softphone app runs on your mobile phone, replicating almost all the features of a physical handset.You can install Cloud Softphone, if you haven't already, by referring to MaxoTel Cloud SoftphoneThis guide will cover the most used features of Cloud Softphone
How To Send and Receive SMS Messages
Is there an App for iPhone, Android, Samsung, or Pixel?
Yes! You can make and receive calls using the Cloud Softphone App on any of our Hosted PBX plans.
Adding or Buying More Extensions
If you run out of PBX Extensions, you will need to upgrade your plan. It is not possible to buy a single extension.
Handset Light Flashing - Voicemail and Missed Call Notifications
If the light on your handset is flashing, you may have unread Voicemail, or unacknowledged Missed Call Notifications.
Configuring your firewall or ACL to whitelist MaxoTel
The MaxoTel network operates across multiple IP ranges, which you may need to whitelist on your firewall ACL to ensure proper operation of your service.
Looking Up Contacts on Grandstream GRP Phones
Quick MatchYour Grandstream handset can quickly look up contacts added either locally to the phone, or from a synchronised address book.
How Do I Use My Grandstream Handset
This page lists the most common operations performed on a Grandstream handset.
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