Adding or Buying More Extensions

Support Centre Frequently Asked Questions Adding or Buying More Extensions

If you run out of PBX Extensions, you will need to upgrade your plan. It is not possible to buy a single extension.

To upgrade your plan, including to increase your available extensions, voicemail boxes, or concurrent calls, log in to and select Plans and Subscriptions

Select the dropdown box to show and select from the available plans. Once chose, click View and Upgrade Plan.

If you need to downgrade your plan or change your MaxoTel plan type, simply log in to and click on 'Submit a Ticket':

Simply change the 'Type' field to 'Plan Change Request' and then enter the plan you want to switch to in the 'Details' field.

Or alternatively you can simply email us directly at

Key Words: Additional Extension, Add extra extension.