Support Centre My Account Portal How to Change Plan

How to Change Plan



To upgrade your plan, including to increase your available extensions, voicemail boxes, or concurrent calls, log in to https://my.maxo.com.au/ and select Plans and Subscriptions

Select the dropdown box to show and select from the available plans. Once chose, click View and Upgrade Plan.

Please Note:

For MaxoPhone/Everyday PAYG plans, upgrades or downgrades must presently be actioned by a member of our Support Team. 

So that we can assist, please send a ticket via "Support & Feedback" in the customer portal.



If you need to downgrade your plan or change your MaxoTel plan type, simply log in to https://my.maxo.com.au/ and click on 'Submit a Ticket':



Simply change the 'Type' field to 'Plan Change Request' and then enter the plan you want to switch to in the 'Details' field.


Or alternatively you can simply email us directly via: https://www.maxo.com.au/contact-us



Would you like to speak to our Australian Sales team about our phone system plans?
Yes, please!No