My Account Portal

• My Account Portal (16)
• Hosted PBX Feature List (9)
  MaxoTel Cloud Hosted PBX offers an extremely broad range of features, just some of which are documented below...
  Oct 15
• Call Parking Guide
  Call Parking is a common PBX feature that allows one person to place a call on hold and have any other phone on the PBX to pick up the call. MaxoTel's parking facility takes this a step further, by allowing you to completely customise multiple aspects of the function.
  Sep 13
• BLF
  What is BLF?
  Oct 16
• Call Spy (1)
  The call spy feature allows you to listen in to an active call on another extension on your PBX and speak to the agent (your staff member), without the customer (external caller) being able to hear you.
  Jul 12
• Call Spy
  The call spy feature allows you to listen in to an active call on another extension on your PBX and speak to the agent (your staff member), without the customer (external caller) being able to hear you.
  Jul 12
• Call Recording and Monitoring Legal Requirements
  In Australia, there is current legislation applicable to the recording and monitoring of phone calls.
  Jul 12
• Caller ID Toggle
  You can set the caller ID of your extension (phone) by using the *88 prefix.
  Sep 27
• Distinctive Ring
  The distinctive ring feature makes it easy to differentiate between internal and external calls without even looking at your phone.
  Oct 16
• Paging
  Broadcast a message to an internal extension with Intercom/Page/Auto Answer.
  Jun 4
• Smart Call Confirm
  MaxoTel Smart Call Confirm is a smarter way to manage callers in queues that ring external numbers.
  Oct 16
• Voicemail to Text
  When you receive a voicemail, it will be automatically transcribed to text. This is a standard feature of the Voicemail offering and is provided at no additional cost.
  Oct 15
• Feature Requests - Suggest a new feature!
  Are we missing a feature that you'd like to have? Or do you have a suggestion on the way we could improve an existing feature?
  Apr 6
• Call Recording
  The call recording feature, when enabled, records all inbound and outbound calls on your PBX.
  Jul 12
• Number Porting FAQ (5)
  Number porting allows you to bring your existing phone numbers to MaxoTel from another provider.
  Apr 17
• Number Porting FAQ
  Number porting allows you to bring your existing phone numbers to MaxoTel from another provider.
  Apr 17
• Avoiding Cat C Porting Rejection Fees
  PORT SUBMISSION >> LOSING PROVIDER/CARRIER VERIFICATION (PNV) >> DANGER ZONE (DO NOT CONTACT YOUR CARRIER) >> PORT ACCEPTED OR REJECTED >> CUT-OVER TO US (IF ACCEPTED)
  Feb 26
• Number Port Rejection Reasons
  During the number porting process, we submit a request for approval to the current carrier. They review the request, then decide whether to accept or reject the number port.
  Feb 12
• Number Porting FAQ - Category A or C
  Category A number ports are applicable only to single/standalone numbers delivered on...
  Sep 10
• Number Porting FAQ - Verification Options
  When submitting a number port through the My Account Portal, you will be asked to verify the ownership of the phone number.
  Feb 5
• Transitioning Cat-C Services to Cat-A
  You can attempt to change your existing 'complex' service with Telstra to a CAT-A or 'simple' service so it can be ported quick and easily, and to avoid the slow, expensive CAT-C process. Note: It is not possible to convert every number from a 100-block to CAT A services, but you can take the numbers you need.
  Sep 18
• MaxoTel Portal Screenshots
  Below are some screenshots of the MaxoTel portal.
  Jun 6
• Time Switch Setup (3)
  Time Switches allow customers to setup ways to change Call Routes of their incoming numbers, either automatically, or via their VoIP handsets. timeswitch
  Sep 14
• Time Switch Setup
  Time Switches allow customers to setup ways to change Call Routes of their incoming numbers, either automatically, or via their VoIP handsets. timeswitch
  Sep 14
• Creating A and B Week Time Switches for Alternating Rosters
  At present, the best way to achieve an alternating Time Switch is to create the regular time conditions for each week in a separate Time Switch, and then have a Master Time Switch which routes calls to the alternating Week time switches based on date overrides.
  Sep 29
• Adding a Christmas Message or Public Holiday override to your Time Switch
  Sep 29
• Adding a Date Override on Today's date
  Timeswitch Date Overrides give you the ultimate flexibility when dealing with public holidays and future scheduled events.
  Mar 21
• Blocking phone numbers
  If you are receiving threatening or nuisance calls, or some other unwanted calls, you can block specific caller's phone numbers from within the My Account Portal. This will blacklist the number and prevent them from calling into your system.
  Sep 21
• How to Change Plan
  Nov 8
• Caller ID Pass thru on Forwarded and Diverted Calls
  Configuring the outbound Caller ID Setting.
  Jan 9
• How To (15)
  Some guides on achieving common call-flow and setup requirements
  Jan 16
• Adding a Custom Caller ID
  To add a fixed phone or mobile number you own to the available caller ID list for overstamping, navigate to Account Options from the account menu at the top right of the My Account Portal
  Feb 1
• Adding an external number for diversion
  Oct 16
• Changing Outbound Caller ID
  Caller ID (cid or clip), the number presented to the receiving party when making a call from your MaxoTel VoIP service, can be set to any phone number on your account, or to any number that can be verified as being owned by you (this is sometimes referred to as overstamping).
  Feb 1
• Complex PBX Setup Example, IVR with After Hours
  This example will take inbound calls from a number and pass the caller to an IVR (also known as an Auto Attendant) with options for Sales, Accounts and Support.
  Jan 23
• Convert Sound Files for PBX
  When uploading sounds to MaxoTel PBX, with the exception of hold music, the recommended format is a 16bit, 8khz wave file. This guide will step you through converting your existing audio track to this format.
  Jan 30
• Making International Calls
  You can make international calls from your MaxoTel service.
  Nov 6
• PBX Setup Example, Queue with Time Switch
  This example will take inbound calls to a number, check if the business is open and, if so, pass the call to a queue of several extensions.
  Jan 22
• Setting up a Mobile Divert
  This guide will show you how to divert (or forward) any direct calls to an extension to a mobile and, if unanswered, return the call to a voice mailbox, a queue or a ring group. Also known as Call Forwarding.
  Jan 23
• Using a 4G wireless connection for redundancy
  MaxoTel recommends always having a redundant internet connection wherever you are using VoIP services.
  May 30
• Exporting Contacts From Outlook
  To import your Outlook contact list to the directory in https://my.maxo.com.au/, you first need to export them from Outlook as a CSV file. The steps required will vary depending on your Outlook version.
  Jun 17
• Configuring Calls to Divert When Offline
  If, for any reason, your devices are offline, for example in the event of your site's internet dropping out, you can configure your PBX to automatically divert your calls. You may choose to divert to a voicemail, a mobile or group of mobiles, or an external landline number, for example.
  Aug 22
• Using Hot Desking
  Hot desking, or agent logins, allows you to take your Hosted PBX extension with you as you move around the office or between sites.
  Mar 5
• Medical Practice PBX Setup Example
  This example details one of the most common setups for medical clinics. It takes inbound calls to a main number, checks if the medical centre is open and, if so, plays a greeting before passing the call to a ring group of multiple reception phones. If the reception phones don't pick up (for example, if they're on a call), the callers are passed into a queue where they're played an announcement that staff are currently busy before calling several extensions. If the call is still unanswered, the caller is routed to voicemail and any messages are left are sent to the practice email address.
  May 8
• Virtual Assistant PBX Setup Example
  This article outlines a call flow setup example, commonly used by virtual assistants in service of their clients.
  Oct 29
• Routing incoming calls to a new Time Switch
  If your new Time Switch displays NOT ROUTED, incoming calls are currently going directly to an extension, ring group, call queue, or something else.
  Jan 19
• Portal Overview (17)
  My Account Portal sections and their functions.
  Jan 29
• Portal Overview
  My Account Portal sections and their functions.
  Jan 29
• Portal Guide - Call History
  Call history provides a way to review and search for any inbound or outbound calls on your MaxoTel VoIP service, along with call cost and recordings (if enabled).
  Jan 30
• Portal Guide - External Numbers
  This page allows you to add external numbers, for example land lines or mobiles, for use in your MaxoTel VoIP service. Once added, these can be configured as destinations for inbound routes and PBX elements, or added into ring groups and queues as agents.
  Jan 31
• Portal Guide - Hold Music
  Music on hold is a collection of MP3 files, containing music or advertising, played to callers on hold or in call queues.
  Feb 12
• Portal Guide - IVR
  An IVR (or Auto Attendant) is a menu callers can navigate with the phone keypad. These are commonly used for a main company phone number, to provide the caller with options to reach a specific department.
  Feb 11
• Portal Guide - Number Porting
  My Porting Applications
  Jan 24
• Portal Guide - Number Routing
  Purchase a new phone number
  Jan 29
• Portal Guide - PBX Extensions and Sip Trunks
  The number of extensions currently used, along with the maximum number of unused extensions allowed within the current plan is displayed in the circle. If you have used your maximum number of extensions, please see How to Change Plan.
  Jan 29
• Portal Guide - Page Groups
  A page group is a set of extensions that can be simultaneously paged using broadcast, conferencing or a pre-recorded message. The extensions in the group will (if enabled), automatically answer the incoming page and place it on speaker. If auto-answer is disabled, the person at the extension will need to answer the call before hearing the message.
  Feb 13
• Portal Guide - Queues
  Call queues take incoming calls and place them in line to be answered by a group of extensions, while playing hold music to the caller.
  Jan 31
• Portal Guide - Ring Groups
  A ring group is a collection of extensions or external numbers that will be called simultaneously. This page, under Hosted PBX > Ring Groups allows you to add, reconfigure or manage ring groups on your PBX.
  Feb 6
• Portal Guide - Sounds and Sound Events
  Sounds are used in many places across a PBX, from greetings to general announcements. Sound events allow routing to an announcement as part of the PBX call flow, before sending the call to a queue, ring group, or other destination. This page provides options to create new sound files, manage existing sound files, along with creating and modifying any sound events.
  Feb 7
• Portal Guide - Speed Dials
  A speed dial is a means to dial a full phone number or other destination using a short code. This is helpful for calling a colleague's mobile, or a supplier's contact center, without dialing the full number each time.
  Feb 14
• Portal Guide - Voicemail
  Voice Mailboxes displays the current number of voice mailboxes configured and the maximum number included in the plan at the top of the table. If the limit has been reached and more mailboxes are required, please see How to Change Plan
  Jan 30
• Portal Guide - Conferencing
  A conference is a virtual meeting room, allowing multiple people, both internal and external, to join a call. This is commonly used for staff meetings, or for discussions with multiple stakeholders.
  May 15
• Portal Guide - Address Book
  An address book is a list of contacts, which can be synchronised with Yealink handsets, Grandstream handsets and cloud softphone to allow for dialling from the contacts on the handset.
  Jun 27
• Portal Guide - Virtual Fax
  Virtual fax allows you to send and receive faxes using your computer.
  Oct 3
• Portal Guide - PBX Statistics
  The PBX Statistics section provides information on calls received on your Hosted PBX system, enabling at-a-glance review of your caller and agent activity.
  Sep 6
• Valid Caller ID
  On the MaxoTel network, only caller ID's that have been authorised on your account may be used as caller ID.
  Sep 27
• Getting Started Guide
  This guide will give a brief overview of the steps required to get your new MaxoTel service up and running, ready to make and receive calls.
  Mar 29
• Using Virtual Mobile Numbers
  Virtual mobile numbers allow you to add a mobile number to your MaxoTel account which people can call, and enabling you to send and receive SMS messages from your computer.
  Oct 11
• Two Factor Authentication
  Two factor authentication (2FA) enhances your account security by requiring both your password and a one-time access code to login.
  Oct 15
• Adding and Managing Portal Users
  The Organisation Login system allows you to grant access to https://my.maxo.com.au/ for other members of your team. Their access can either be a full administrator or restricted, depending on the settings chosen.
  Sep 28
• Signing In With Your Organisation Login
  The Organisation Login system allows multiple users to login to and manage their devices and services.
  Sep 28