Sending SMS messages from your business name is easy with MaxoTel

Requesting a Sender ID

Before you can begin sending messages with a custom Sender ID, it first needs to be added to the ACMA SMS Sender ID register.

Before You Begin

This application process can only be undertaken by an authorised representative of the business, charity/organisation, or business partner. These include directors or owners, or representatives they have provided authorisation to.

Only the following types of entities can apply to register a Sender ID:

• an individual;
• a body corporate;
• a corporation sole;
• a body politic;
• a government entity (within the meaning of the A New Tax System (Australian Business Number) Act 1999);
• a partnership;
• any other unincorporated association or body of persons;
• a trust;
• a superannuation fund (within the meaning of the Superannuation Industry (Supervision) Act 1993);

You will need a valid Australian drivers license or passport matching the authorised user applying for the Sender ID

Choosing Your Sender ID

1. Navigate to the page in the My Account Portal
2. Click Add Sender ID
   | Your user must have SMS Sender ID permissions if you're not the account holder. If you don't have these, contact your account holder.

3. Enter your desired Sender ID and a brief description

   Your chosen Sender ID must easily identify your business to a recipient. For example, you can't use 'Tracking' but if your business name is ACME Crates you could use 'ACMETrack'

Verify Your Business Details

1. If the name shown isn't you, please log out by closing the application form, clicking your username at the top right, then selecting Log Out. Log back in with your personal credentials.

2. If you're applying for your own business, select My Business or, if you're applying for another business you send messages on behalf of (for example as a virtual assistant), select Another Business.

   If you're applying on behalf of another business that you send messages for, you'll need to upload a letter of authorisation from them. This will need to include authorisation for you to authorise Sender IDs and send messages on their behalf.

3. Check that the business/organisation details displayed are up to date. If you're applying on behalf of another business, you'll also need to fill in their details.

   If any of these details are not correct, contact support before proceeding

Verify Your Identity

1. Enter your date of birth

2. Select the type of document you're verify with, either Driver's License or Passport, then enter the details of your ID

   MaxoTel and our identity verification provider do not store the document details you provide. We retain only your name, date of birth and verification result.

Submit Your Application

1. Once your ID has been verified, review the details then click
2. Our team will double check your application before lodging it with the Sender ID Register. If we have any questions we'll reach out, so please keep an eye on your email inbox.
3. Once your chosen Sender ID is successfully registered with the register, we will let you know. Please see below to enable it.

The Sender ID will take up to 2 business days to be approved, however it is normally processed within 1 hour on business days.

Set your Custom Sender ID as the Default for Outgoing Messages

1. Press the button beside the relevant Inbox
2. Select your Customer Sender ID from the drop-down Box. Press
   Note: It will only appear in the list once it is approved.
3. Press Save, and compose a message using the icon.

Help! I am getting an error when sending a message: Cannot send from this number. Use your Virtual Mobile Number or validate a number in the My Account Portal

This error will be displayed if your previously-approved Sender ID requires re-validation within the My Account portal.