How To

• How To (16)
• Adding a Custom Caller ID
  If you add a Telstra phone number as your custom Caller ID, when you call other Telstra phone numbers you may be prompted to press a key before the call will connect. This is part of Telstra's anti-spam call strategy and there is no known way to disable the prompt at this time.
  Feb 1
• Adding an external number for diversion
  Oct 16
• Changing Outbound Caller ID
  Caller ID (cid or clip), the number presented to the receiving party when making a call from your MaxoTel VoIP service, can be set to any phone number on your account, or to any number that can be verified as being owned by you (this is sometimes referred to as overstamping).
  Feb 1
• Complex PBX Setup Example, IVR with After Hours
  This example will take inbound calls from a number and pass the caller to an IVR (also known as an Auto Attendant) with options for Sales, Accounts and Support.
  Jan 23
• Convert Sound Files for PBX
  When uploading sounds to MaxoTel PBX, with the exception of hold music, the recommended format is a 16bit, 8khz wave file. This guide will step you through converting your existing audio track to this format.
  Jan 30
• Making International Calls
  You can make international calls from your MaxoTel service.
  Nov 6
• PBX Setup Example, Queue with Time Switch
  This example will take inbound calls to a number, check if the business is open and, if so, pass the call to a queue of several extensions.
  Jan 22
• Setting up a Mobile Divert
  This guide will show you how to divert (or forward) any direct calls to an extension to a mobile and, if unanswered, return the call to a voice mailbox, a queue or a ring group. Also known as Call Forwarding.
  Jan 23
• Using a 4G wireless connection for redundancy
  MaxoTel recommends always having a redundant internet connection wherever you are using VoIP services.
  May 30
• Exporting Contacts From Outlook
  To import your Outlook contact list to the directory in https://my.maxo.com.au/, you first need to export them from Outlook as a CSV file. The steps required will vary depending on your Outlook version.
  Jun 17
• Configuring Calls to Divert When Offline
  If, for any reason, your devices are offline, for example in the event of your site's internet dropping out, you can configure your PBX to automatically divert your calls. You may choose to divert to a voicemail, a mobile or group of mobiles, or an external landline number, for example.
  Aug 22
• Using Hot Desking
  Hot desking, or agent logins, allows you to take your Hosted PBX extension with you as you move around the office or between sites.
  Mar 5
• Medical Practice PBX Setup Example
  This example details one of the most common setups for medical clinics. It takes inbound calls to a main number, checks if the medical centre is open and, if so, plays a greeting before passing the call to a ring group of multiple reception phones. If the reception phones don't pick up (for example, if they're on a call), the callers are passed into a queue where they're played an announcement that staff are currently busy before calling several extensions. If the call is still unanswered, the caller is routed to voicemail and any messages are left are sent to the practice email address.
  May 8
• Virtual Assistant PBX Setup Example
  This article outlines a call flow setup example, commonly used by virtual assistants in service of their clients.
  Oct 29
• Routing incoming calls to a new Time Switch
  If your new Time Switch displays NOT ROUTED, incoming calls are currently going directly to an extension, ring group, call queue, or something else.
  Jan 19
• Granting Account Access to Your MaxoTel Partner
  To assist with managing your MaxoTel service, your MaxoTel Partner may request access to your MaxoTel Account Portal.
  Mar 16