How To

• How To (12)
• Adding a Custom Caller ID
  To add a fixed phone or mobile number you own to the available caller ID list for overstamping, navigate to Account Options from the account menu at the top right of the My Account Portal
  Feb 1
• Adding an external number for diversion
  Oct 16
• Changing Outbound Caller ID
  Caller ID (cid or clip), the number presented to the receiving party when making a call from your MaxoTel VoIP service, can be set to any phone number on your account, or to any number that can be verified as being owned by you (this is sometimes referred to as overstamping).
  Feb 1
• Complex PBX Setup Example, IVR with After Hours
  This example will take inbound calls from a number and pass the caller to an IVR (also known as an Auto Attendant) with options for Sales, Accounts and Support.
  Jan 23
• Convert Sound Files for PBX
  When uploading sounds to MaxoTel PBX, with the exception of hold music, the recommended format is a 16bit, 8khz wave file. This guide will step you through converting your existing audio track to this format.
  Jan 30
• Making International Calls
  You can make international calls from your MaxoTel service.
  Nov 6
• PBX Setup Example, Queue with Time Switch
  This example will take inbound calls to a number, check if the business is open and, if so, pass the call to a queue of several extensions.
  Jan 22
• Setting up a Mobile Divert
  This guide will show you how to divert (or forward) any direct calls to an extension to a mobile and, if unanswered, return the call to a voice mailbox, a queue or a ring group. Also known as Call Forwarding.
  Jan 23
• Using a 4G wireless connection for redundancy
  MaxoTel recommends always having a redundant internet connection wherever you are using VoIP services.
  May 30
• Exporting Contacts From Outlook
  To import your Outlook contact list to the directory in https://my.maxo.com.au/, you first need to export them from Outlook as a CSV file. The steps required will vary depending on your Outlook version.
  Jun 17
• Configuring Calls to Divert When Offline
  If, for any reason, your devices are offline, for example in the event of your site's internet dropping out, you can configure your PBX to automatically divert your calls. You may choose to divert to a voicemail, a mobile or group of mobiles, or an external landline number, for example.
  Aug 22
• Using Hot Desking
  Hot desking, or agent logins, allows you to take your Hosted PBX extension with you as you move around the office or between sites.
  Mar 5