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Support Centre My Account Portal How To Setting the default Caller ID for Outbound Calls

Setting the default Caller ID for Outbound Calls

Caller ID (or Calling Line Identification/Presentation - CLIP), is the number presented to the receiving party when making a call from your MaxoTel VoIP service. It can be set to any phone number on your account, or to any number that can be verified as being owned by you (this is sometimes referred to as overstamping).

Note: When using a verified custom number that is not on your account, your calls may be filtered by some upstream carriers, and additional actions may be required for each call, i.e Pressing 1. You should purchase your number from, or transfer it to MaxoTel (number porting) in order to ensure the continued use of a particular Caller ID setting.

Changing The Account Default

To set the default Caller ID for your account, select the account menu at the top right of the My Account Portal, then choose Account Options.

In the Default Caller ID field, select the phone number that should be shown on any outbound calls, for example the main office phone number. This will be the caller ID used on any extensions with the caller id set to 'Default' This can also be set to Anonymous, if desired.

The caller ID presented by an extension can be changed from the account default by editing the SIP trunk or PBX extension, then selecting the desired caller ID from the Caller ID field.

You can set a custom caller ID of any number you own, even if it's not on your MaxoTel account. To do see, please see Adding a Custom Caller ID

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