Purchase a new phone number
Additional local, premium (1300/1800) and international phone numbers can be ordered instantly by selecting the appropriate button for your desired number.
To add an Australian phone number (eg. 02, 03, 07 or 08, or 1300 and 1800 numbers), click Add a Number in either the local number or 1300 or 1800 number box.
For local numbers, the Local Number field lists available phone numbers for each region, and can be searched for your location. Select the desired number from the presented list.
For 1300 or 1800 numbers, the Toll-free number field lists the currently available numbers. Select the desired number form the list.
Editing an existing number
To edit a phone number already allocated and active, find the number in the Current DIDs list and click Edit
Once you’ve selected your desired number, select the destination calls to this number will be routed to. This may be an extension, a voicemail, a queue or IVR, etc.
If desired, set Main Number Callback to enabled. See Main Number Callback for further information on this feature.
Optionally, to prepend the caller ID of any calls to this number with a string, enter the string in the Caller ID Prefix field. See What is a Caller ID Prefix? for more information.
Select the location this number will be used in from the list of IPND addresses. If the address is not listed, choose + New IPND Address to add a new one. It is critical that this information is correct. For a detailed explanation of IPND, see What is IPND?
Finally, if this number should be listed in the white pages, select the appropriate address, otherwise choose No Listing
Purchase an International Number
To place an order for an international number, click Add a Number in the International DID box. Select your country, then if required, select the city the number should be provisioned in.
An order will be placed for this new number, and our team will keep you up to date with the status or any requests for further information.
Once the order is complete, this number will be allocated to your account and can be routed as any standard number.
Removing a number
If a number is no longer in use and should be removed from the account, locate the number in the Current DIDs list and click remove. Note that this action is permanent and in most cases a number can't be retrieved once removed.
IPND addresses lists each location you have a MaxoTel VoIP service. If one of your addresses isn’t listed, click + to create a new one. For more information on IPND, see What is IPND?