Portal Overview
My Account Portal sections and their functions.
Number porting is the process in which a number can be transferred to and used on your VoIP service. On this page, ports in progress can be reviewed for status updates, or new number ports can be submitted.
The number routing page includes new number orders, phone number destination changes, and IPND address setup.
Portal Guide - PBX Extensions and Sip Trunks
A SIP Trunk or PBX extension is an internal number on the voice server that allows you to connect one device. On this page, new extensions can be created, existing extensions can be reconfigured or removed and extension call routing to voicemails or diverts setup.
A voicemail box provides a caller with a way to leave a message if, for example, a call is missed. This page provides options to create and manage mailboxes, and retrieve any messages left.
Call history provides a way to review and search for any inbound or outbound calls on your MaxoTel VoIP service, along with call cost and recordings (if enabled).
Portal Guide - External Numbers
External numbers allows for mobile, landline and other types of phone numbers to be added to your PBX as either routing targets or queue and ring group members.
Call queues take incoming calls and place them in line to be answered by a group of extensions, while playing hold music to the caller.
A ring group is a collection of extensions or external numbers that will be called sequentially.
An IVR is a menu callers can navigate with the phone keypad. These are commonly used for a main company phone number, to provide the caller with options to reach a specific department.
Portal Guide - Sounds and Sound Events
Sounds are used in many places across a PBX, from greetings to general announcements. Sound events allow routing to an announcement as part of the PBX call flow, before sending the call to a queue, ring group, or other destination.