Portal Overview

Call history provides a way to review and search for any inbound or outbound calls on your MaxoTel VoIP service, along with call cost and recordings (if enabled).

This page allows you to add external numbers, for example land lines or mobiles, for use in your MaxoTel VoIP service. Once added, these can be configured as destinations for inbound routes and PBX elements, or added into ring groups and queues as agents.

Music on hold is a collection of MP3 files, containing music or advertising, played to callers on hold or in call queues.

An IVR (or Auto Attendant) is a menu callers can navigate with the phone keypad. These are commonly used for a main company phone number, to provide the caller with options to reach a specific department.

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The number of extensions currently used, along with the maximum number of unused extensions allowed within the current plan is displayed in the circle. If you have used your maximum number of extensions, please see How to Change Plan.

A page group is a set of extensions that can be simultaneously paged using broadcast, conferencing or a pre-recorded message. The extensions in the group will (if enabled), automatically answer the incoming page and place it on speaker. If auto-answer is disabled, the person at the extension will need to answer the call before hearing the message.

Call queues take incoming calls and place them in line to be answered by a group of extensions, while playing hold music to the caller.

A ring group is a collection of extensions or external numbers that will be called simultaneously. This page, under Hosted PBX > Ring Groups allows you to add, reconfigure or manage ring groups on your PBX.

Sounds are used in many places across a PBX, from greetings to general announcements. Sound events allow routing to an announcement as part of the PBX call flow, before sending the call to a queue, ring group, or other destination. This page provides options to create new sound files, manage existing sound files, along with creating and modifying any sound events.

A speed dial is a means to dial a full phone number or other destination using a short code. This is helpful for calling a colleague's mobile, or a supplier's contact center, without dialing the full number each time.

Voice Mailboxes displays the current number of voice mailboxes configured and the maximum number included in the plan at the top of the table. If the limit has been reached and more mailboxes are required, please see How to Change Plan

A conference is a virtual meeting room, allowing multiple people, both internal and external, to join a call. This is commonly used for staff meetings, or for discussions with multiple stakeholders.

An address book is a list of contacts, which can be synchronised with Yealink handsets, Grandstream handsets and cloud softphone to allow for dialling from the contacts on the handset.

Virtual fax allows you to send and receive faxes using your computer.

The PBX Statistics section provides information on calls received on your Hosted PBX system, enabling at-a-glance review of your caller and agent activity.

Advanced Geographic routing, with MOLI and Caller ID support