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Support Centre Smart Features SMS Messaging Groups

SMS Messaging Groups

SMS Messaging Groups allow teams to send and receive SMS messages from a single inbox using email

What is an SMS Group?

An SMS Messaging group allows any received SMS messages on a virtual mobile number to be delivered to all members of the SMS inbox, and any messages sent copied to other SMS inbox members.

Example Use Cases

This can be useful if, for example, you have an order fulfilment team that uses SMS to notify clients of updates to their orders. If a client replies to an SMS with a follow-up query, any member of the team can respond, and other members will see that the query has been actioned.

Setting up SMS Messaging Groups

To enable the SMS messaging group feature, simply add and verify multiple email addresses for a single SMS Inbox. For instructions on adding members, along with how to send and reply to SMS emails, please see How To Send and Receive SMS Messages

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