MaxoTel's VoIP services use an industry standard protocol called SIP. (See: What is SIP?)
Some Internet Service Providers (ISP's) may block SIP traffic on their networks, which will prevent your VoIP service with us (and other SIP providers) from working.
A common symptom of service being blocked is errors such as:
These are ISP's that our support team has commonly encountered blocking SIP. This is by no means a complete list, but no other ISP in Australia is currently found to be blocking VoIP. Check our Troubleshooting Articles or contact Support for further assistance.
Unfortunately the only resolution to this issue is to ask the provider to stop blocking SIP on your service (which some will do) or to change to another internet service provider.
You may also choose to use a VPN service to circumvent the ISP's blocking, although this may have a negative impact on call quality and is not a recommended solution.