Yealink Automatic Provisioning

Provisioning of Yealink phones for Hosted PBX services can now be done through https://my.maxo.com.au/

To begin configuring your handset/s, login to https://my.maxo.com.au/ and select PBX Extension

Adding a New Handset

If the handset you're working on hasn't previously been added to the provisioning system, click the Setup New Phone button

In the Add Phone box, enter the phone's name, for example 'Bob'

Enter the phone's MAC address. You can locate this MAC address from the phone's web interface, the handset box, or the rear of the device. Please see Locating a Handset MAC Address for detailed information.

Select the phone's model from those available or, if your model isn't listed, select Other.

If you'd like the phone to subscribe to any of your hosted Address Books, select the appropriate entry in the Address Book field. To learn more about setting up address books, please see Portal Guide - Address Book

Finally, select the extension/s that this phone should connect to, You can have the phone connect to multiple extensions which can be useful if you're running multiple business units from the same handset - simply use the +Add Extension button.

Click Save to add the phone.

Please note: Phones purchased from third party suppliers may be added to the MaxoTel provisioning system, however we're unable to guarantee initial success or ongoing support. The phones may have already been added to another retailers provisioning service, or may be moved to the original retailer's provisioning service by Yealink, without notice.

Configuring Keys

To configure the DSS Keys on your phone, locate the extension or phone you'd like to setup, then click Keys

You will be presented with a picture of your handset, along with the keys available for configuration. To add a function to a key, click the key or the corresponding section on the display.

In the resulting popup, you can select which function you'd like the key to perform, along with the target and a name for the key. For example, choosing another person's extension will configure a BLF and Speed dial key, which will show if they're on the phone, and act as a speed dial to them when pressed.

If you have an expansion module, click the + Expansion Module button to show and allow configuration of the additional keys provided. These are configured in the same way, by clicking their line key or corresponding screen section.

Available Key Types

Line Key: This is a special key type that configures one or more buttons to handle calls coming in to your extension.

PBX Extensions: Configures a key that monitors the state of another extension (eg. on the phone, ringing, available) while also allowing for quick transfers and speed dialling.

External Numbers: Sets up a speed dial key for a number found in Hosted PBX > External Numbers

Timeswitch Positions: Use a key to quickly switch between timeswitch favourites (eg. Lunch timeswitch override). For more information see Time Switch Setup

Call Parking: Configure a key to park a caller and additional keys to monitor individual parking lots, enabling parked caller retrieval. For more information see Call Parking Guide

Custom Values: This allows you to setup a custom key on your handset of either BLF (same functionality as PBX Extensions), Speed Dial (same functionality as external numbers), Line (additional line keys) or Call Park (same functionality as call parking) but manually specifying the target number or extension.

While most keys will synchronise automatically, you can force a resync by clicking the Save & Sync to Phone button.

Applying the Settings to Your Phone

Once the phone has received its initial configuration, any changes made from the web interface will automatically be delivered to the phone.

Before your phone will receive the initial configuration, it may need to be factory reset. For instructions in factory resetting your phone, please see Factory Reset Yealink Phones

Updating the Assigned Extension or Address Book

Should you need to re-assign a handset to another extension, or to change which address book a phone receives, either click Actions in the top left of the Keys configuration and choose Edit Phone, or locate the phone in the list of Assigned Yealink Phones, then click Edit.

Resetting Your Phone

If a phone has previously been provisioned, but requires a factory reset, you'll need to 'release' the provisioning profile before the phone will re-download its configuration. To do so, locate the handset under Configured PBX Extensions or Configured Yealink Phones and click Keys.

From the Actions menu, choose Reset & Reconnect Device

Once complete, you can now factory reset your phone. For information on performing a factory reset, please see Factory Reset Yealink Phones

Device Compatibility

All current model, up to date Yealink handsets are compatible with automatic provisioning.

Some older Yealink devices may require a firmware update to be compatible. If your device is in the list below, you can check your firmware version by tapping the OK key on your phone and scrolling down to Firmware. Should your device require an update, you can download the new firmware and update instructions from support.yealink.com, or reach out to our support team.

Once upgraded, you may be asked for a PIN when your device first connects - please reach out to our support team for this number.

The following older devices are no longer compatible with Yealink's provisioning service:

SIP-T19P, SIP-T20P, SIP-T22P, SIP-T26P, SIP-T27P, SIP-T28P, CP860, SIP-T32G, SIP-T38G, SIP-T41P, SIP-T42G, SIP-T46G, SIP-T48G, T52S, T54S

If you have any of these devices, we recommend you upgrade to a current model.