Help! I'm not receiving any incoming calls. My phone number is not working!
- Is your phone on DND? Do not disturb automatically blocks incoming calls. Press the DND Button on your handset to toggle it on/off.
- Check your Call History or Recent Calls on the Dashboard. Can you see Incoming calls appearing but the phone isn't ringing? Your VoIP Phone may not be online - Turn your router off and on again, and turn your VoIP handset off and on again.
- Check the Number Routing page in the My Account portal. This page controls how your inbound calls are handled. Click EDIT to select a new destination for incoming calls received on that number. See: Portal Guide - Number Routing
- You may wish to enable a temporary divert to your mobile to ensure you're still receiving calls while working through the issue. To do so, please refer to Setting up a Mobile Divert