Maxotel

Activation Help - Credit Card Charge Amounts

Support Centre Signup Questions Activation Help - Credit Card Charge Amounts

We charge two small amounts to verify your payment method.


What is this for?

When you sign up with MaxoTel, we charge two small amounts to the credit card that you provide on the signup page. This is done as a security measure to protect both our customers and MaxoTel against fraudulent credit card transactions.

Since we operate primarily as an online business, we have to take these precautions to ensure that anyone signing up with us is the owner of the credit card provided for the account.



Where do I find the transaction amounts?

There are three ways to obtain the amounts:

  • Check your internet banking - this is the preferred way. The amounts should show as a "Pending Transaction" on your credit card account.
  • Call your bank - the phone number for your credit card's service center should be printed on the back of the card.
  • Check your statement - if you receive your credit card statements via e-mail or post, you can confirm the amounts on here


Help finding the transaction amounts:

Activation Troubleshooting - Credit Card Charge Amounts with ANZ

Activation Troubleshooting - Credit Card Charge Amounts with Commonwealth


When will my money be refunded?

Our system automatically refunds the amounts as soon as they are charged. We never actually receive the money, these charges are used for security verification purposes only.

Although the amounts are refunded by us instantly, it may take a few days for your bank to show and process the refund.



Can I receive a tax invoice?

Since the amounts never actually transfer, unfortunately we are unable to provide a tax invoice for these charges.



I don't have the amounts - can I still sign up?

Unfortunately we are unable to activate any accounts that have not completed the credit card verification process.

We're happy to assist with the activation process over the phone, but keep in mind that we will need the amounts in order to complete the activation.