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Disabling SIP ALG - Sophos XG

Support Centre Troubleshooting Articles SIP ALG Disabling SIP ALG - Sophos XG

Note that, as this process may temporarily interrupt your internet connection and phone service, we recommend doing this in an off-peak period or outside of business hours.

Learn more about SIP ALG in our knowledge base article here: SIP ALG


Disabling SIP ALG

Login to the Sophos CLI using Telnet or SSH. You can also access the CLI from admin > Console in the upper right corner of the Admin Console screen.


Enter option 4 to connect to the Device Console


Execute the following command:

console> system system_modules sip unload