Before you begin, ensure you have an available extension on your service. To create an extension in your MaxoTel account, login to https://my.maxo.com.au/ , click on PBX Extensions, and then Add Extension (If you are using a SIP Trunking or Residential Account, click on SIP Trunks, and then Add Extension). Once the extension has been created, click Edit to show the extension's detail. When configuring the softphone, ensure you use the Register Username (not the shortened Extension Number) and the Password of the Extension you've created:
So we can provide you accurate instructions, please select your Bria/X-Lite version below.
To configure your Bria Solo or Bria Teams phone, first signup for an account with Counterpath and select your plan, or login to your existing account.
Once logged in, select Set Up a Voice Account
Select Configure SIP Settings
Copy the details from your extension to the configuration page, as below:
Domain: SIP Proxy (eg. sip.maxo.com.au or pbx.maxo.com.au)
SIP Username: Register Username
Authentication Username: Register Username
SIP/Voice Password: Extension Password
Call Display: Your Name (Optional)
Once done, click Configure Service Settings
Set the service settings details as below, copying the SIP Proxy from your extension's details.
SIP Proxy: SIP Proxy (eg. sip.maxo.com.au or pbx.maxo.com.au)
Registration Time: Re-Register Interval
Keep Alive: Enabled
Voicemail Number: 50002
Once done, click Download a Client App to download the actual Bria application. When it launches, sign in using your Counterpath username and password, which will automatically configure your softphone.
To configure X-Lite/Bria to your MaxoTel account, first download and install the program. Run the application and Click ‘Softphone’ then choose ‘Account Settings’
Here you will place your Extension information and the SIP Server (sip.maxo.com.au for Residential and Sip Trunk accounts, and pbx.maxo.com.au for Hosted PBX accounts) as per the below screenshot shows:
Now click on the ‘Advanced’ tab at the top right. Change the “Register Every” to 120 Seconds. Now Click ‘OK’ at the bottom.
If you have any troubles making and receiving calls from here on in, please give MaxoTel a call on 1800 12 12 10.