Enterprise features, without the enterprise price tag. Call queues, automated attendant, and more.
Working from home? Now your office phone can, too. The only requirement is a reliable internet connection.
Manage every aspect of your phone system in real time via our easy to use portal. Say goodbye to expensive maintenance contracts.
From one user to one thousand, MaxoTel Hosted PBX grows with your business. With no long-term contracts or commitments, scale as much as you need.
We've got your number
You can keep your existing phone numbers, even if they're on ISDN. Alternatively, we can assign you new numbers.
Managed Service
Our support team is here to assist with the setup process, as well as any ongoing configuration changes.
Dedicated Account Manager
Your dedicated account manager is here to help you with anything you may need.
Full Featured PBX
Our enterprise plans include all of our standard PBX features.
99.9% Uptime SLA
Our Enterprise plans are covered by a 99.9% SLA, giving you peace of mind. Check our Uptime.
Tailored Solutions
All of our enterprise plans and solutions can be tailored to suit your needs.
Route your numbers to any destination
Associate an extension number to your phones
Allow multiple phones to ring at the same time
Answer calls in the order they came in
Callers enter queues by following voice prompts
Set business and after-hours call routes
Record your calls and play them back
We'd love the opportunity to provide a proposal for a solution tailored to suit your needs.
Contact our sales team today, or jump right in with a free 30 day trial.
Compare Features & Inclusions |
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FREEDOM Included Calls
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P.A.Y.G. Pay as You Go
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ENTERPRISE Premium Service
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Plan Name | Freedom-01 | 02-LINE PBX | PBX-60 Business |
Monthly Fee
Price includes GST. (No surcharge for Visa, Mastercard or AMEX)
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$29.95/mo |
$24.95/mo |
$399.95/mo |
Plan Inclusions | |||
Included Australian Phone Numbers In any of our available phone number locations |
1 | 2 | 60 |
Included Extensions An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions. |
1 | 2 | 60 |
Included Lines The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls |
1 | 2 | 40 |
Pricing | |||
Local/National Call Rate | Included | 10c per call | 10c per call |
Australian Mobile Rate | Included | 12c/min | 12c/min |
1300 Outbound Rate | Included | 22c per call | 22c per call |
Free 30 day trial Have your first monthly plan fee waived |
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Setup Fees | |||
Hosted PBX Setup | Free | Free | Free |
New Standard Phone Number Setup New standard phone numbers in our available number locations. |
Free | Free | Free |
Standard Number Porting Bring your existing numbers to MaxoTel |
First Standard Port Free See terms and conditions |
First Standard Port Free See terms and conditions |
First Standard Port Free See terms and conditions |
Special Number Porting or Setup New or ported 1300, 1800, or international numbers |
See Option Pricing | See Option Pricing | See Option Pricing |
Configuration & Professional Services | |||
Unlimited* Configuration Support Our team will configure your system for you, just let us know how you want it to work and we\'ll do it for you. On the spot, while you\'re on the phone to us |
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Online Portal Training Our team will teach you how to use the online portal, guiding you through the configuration process |
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Full Self-Service Online Portal Complete control over your Hosted PBX from our online portal |
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MaxoTel Enhanced Features | |||
Superior Voicemail
Voicemail to E-mail, and Voicemail to SMS. Includes free voice to text transcription
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Main-number Callback
Connect return callers to the person they spoke to last automatically
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Smart Call Confirm
Manage calls diverted to your mobile with ease and flexibility
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Supported Devices | |||
Desk Phones Choose from any of the handsets in our Online Shop. |
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Cordless Phones Choose from any of the cordless handsets in our Online Shop. |
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Smart Phones & Tablet Apps Connect from your iPhone or Android device. See Supported Apps |
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Softphones (PC & Mac) Connect using your PC or Mac, using a headset. See Supported Apps |
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Standard PBX Features | |||
Call Transfer Transfer calls between extensions, to a call queue or even an external mobile number |
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Call Hold Place callers on hold at the touch of a button. |
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Ring Groups Have multiple extensions ring at once |
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Follow me Incoming calls can forward to multiple destinations sequentially or simultaneously |
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Call Queues Callers can wait on hold listening to music or promotional messages until they are answered |
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Call Waiting Get notified if you have another incoming call waiting |
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Time Switches Automatically switches incoming calls to voicemail or diverts them outside of normal hours |
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Auto Attendant (also known as Interactive Voice Response Menus) A push-button voice menu, i.e Press 1 for sales, or 2 for support |
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Call Conferencing Host conference calls with callers both on your PBX and externally. Optionally works with our Conference Phones |
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Call Parking Park calls and pick them up from another extension. |
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Call Pickup (*98) Pick up someone else\'s ringing extension. |
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Busy Light Function (BLF) See who\'s on a call at a glance |
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Do Not Disturb Take a break from calls by hitting the "DND" button |
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Unified Communications | |||
Fax to E-mail Replace your existing fax machine with our fax to e-mail service. |
Add-on | Add-on | Add-on |
SMS Messaging Send SMS Messages from our portal. |
Add-on | Add-on | Add-on |
Address Books / Directory Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts |
Supported on Yealink and Cloud Softphone | Supported on Yealink and Cloud Softphone | Supported on Yealink and Cloud Softphone |
Premium PBX Features | |||
Hot Desking (also known as Agent Logins) Take your extension with you as you move around the office (or different sites) |
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Centralised Handset Configuration Management Manage the configuration, BLF and speed dial keys on your handsets from our online portal (only available for handsets rented or purchased from MaxoTel) |
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Customisable hold music Upload Mp3 hold music or promotional messages |
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ACD Queue Stats Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more |
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Support Features | |||
One minute support call promise On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself! |
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Over-the-phone Setup Our team will configure your system for you, just let us know how you want it to work and we\'ll do it for you. We do it on-the-spot, while you\'re on the phone to us. |
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Priority Support Priority support for Enterprise customers |
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99.99% Uptime SLA Service Level Agreement |
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Account Manager An account manager who knows your Hosted PBX configuration inside out |
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Optional Add-on Features | |||
Additional Australian Phone Numbers For phone numbers added after all inclusions have been used |
$2/mo per number | $2/mo per number | $2/mo per number |
Call Recording Record all inbound and outbound calls made on your PBX Includes 1GB recording storage - Additional storage $1/GB/mo |
$10/mo | $10/mo | $10/mo |
1300 and 1800 Numbers Allow your customers to call you for free, or at the cost of a local call from anywhere in the country |
See Pricing | See Pricing | See Pricing |
Virtual Mobile Numbers Make and receive calls & SMS messages from a mobile number attached to your hosted PBX. |
See Pricing | See Pricing | See Pricing |
International Phone Numbers Be reachable internationally with an overseas phone number |
See Pricing | See Pricing | See Pricing |
1. In most cases, we can set your service up same-day using call diversions and mobile apps. Some parts of the setup will take longer, such as shipping phones, and porting phone numbers. Please see our Support Centre for more information on lead times.
2. Our average answer time on our support line is just 12 seconds. This is an average, and may be higher during peak periods. Answer time data sampled across January to March 2020.
3. Acceptable use policy applies. Please see the CIS for your plan for more details.
Our general terms and policies apply.
Based on hundreds of 5 star customer reviews.
Nicci McGrail
Best phone service provider by far. Speak to people in Australia with a really clear line, is so refreshing. Customer support great. Thank you Maxo for your amazing service.
Dave Granfield
I've had nothing but amazing service from MaxoTel for years now. They have been fantastic to deal with on all things phone numbers in the past and I've recently started using their hardware and the setup is flawless, easy and well documented. Congrats on building a genuine Aussie Owned company run by Aussies.
Christopher Dioszeghy
Sign-up to set-up was so simple, previously signed with another company and service was unusable, but this has been perfect from the start! Thanks!
Judy Cross
Belinda was so helpful setting up my overseas voicemail box. Incredible I hope I can use it correctly.
Skyler Boyd
Helpful service team - would highly recommend
David Donohue
Great service, really good products, have been with them for years! Would recommend.
Steve Middleton
The support guys are always great when giving advice and really know what they are talking about.
Gary Finlay
Phone system died due to flooding in my shop but Belinda at MaxoTel went above and beyond to help us get back up and running. Prior to Maxo, we were with Telstra business and the difference between the services is immense. Maxo has short wait times for service, more lines available for multiple calls, easy navigation to change how calls are routed and is very inexpensive compared to Telstra. I cannot recommend these guys enough, top work all round and absolutely zero reason to look anywhere near else. Truly five stars
Freya Ryan
Alek from Maxo was an absolute legend when my work was having issues with their phones. Explained everything to be in a way I could understand, answered all my questions and was very patient. He helped calm us all down in a very stressful situation. Maxo are lucky to have such a great employee!
Sam Hammond
Love working with these guys :)
Bryn Trethewey
As an IT provider for numerous small businesses, I've found Maxo to be an amazing communications company with reliable systems and outstanding support. They actually listen regarding new features and are constantly working on making their platform even better. Maxo have seriously made my life and that of my clients so much easier!
Ralf Alpert
We have used Maxo since 2018. Starting with 4 increasing to 12 over the years. Love the simplicity and user interface of their system, the reliability an second to none support.
Shannon Crocker
Absolutely can recommend MaxoTel for phone services, their product, support & service are all excellent.
Christopher Bugeja
MaxoTel are an outstanding telco provider. Sure, they are not a big Tier 1 provider but they provide good service and a wonderful platform that is leading in its class. It makes managing client telco needs super easy and when its not your core business and you dont want to spend all day saving $5, the Maxo solution for whitelabelling is outstanding for IT providers that are interested in providing telco services for their IT clients.
S P
Been using them for almost a year, excellent service and support, second to none, you call them, they answer and solve your problem, highly recommended.
Andrew Cullen
MaxoTel in my professional opinion are the best cloud phone system out there. We have used internally for years and recommend them to all our clients with no hesitation. Best product, best service, great price, excellent features constantly being added - i'm yet to find a downside!
Curtis Greening
Have been with MaxoTel for many years and am very happy with the service. Our business is very dependent on the phone system and being able to reliably handle multiple concurrent incoming and outgoing calls over our NBN connection, so rely on Maxo for this. I'd recommend MaxoTel to anyone looking at their ip phone setup that's looking for a reliable and good value hardware and phone service. An easy 5 stars.
Daniel Rombouts
Used Maxo for years - very responsive and helpful. Good Service!
Ray Jewell
Overall, I have been very happy with MaxoTel. The features of the online PABX are really comprehensive and easy to use. Phone routing, deskphone management, IVR and time switching are all really great features. I run a phone system with 70 extensions and a hundred or so phone numbers and there is rarely something that I cannot achieve with Maxo. Their support services are excellent. I've never had to wait more than a few seconds to get to an Australian human. They are super helpful and friendly and they all know what they're doing. Given a choice, I'd choose them again.