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Support Centre Apps and Integrations Microsoft Teams Integration Microsoft Teams Integration Licensing Requirements

Microsoft Teams Integration Licensing Requirements

In order for your Microsoft Teams users to make and receive calls using their Teams app and MaxoTel Teams Integration, they require appropriate licensing be assigned in Microsoft 365. Depending on your plan, Microsoft may charge extra for Teams Phone add-ons.

Compatible Licenses

Ask your IT Department to assist with identifying and adding Teams Phone Licenses if you do not manage your own Microsoft 365 account.

License combinations compatible with the MaxoTel Teams Integration are as follows:

User License
These plans include Teams Phone in your user license

These plans require a per-user Microsoft Teams Phone Standard add-on license

Business Basic
Business Standard
Business Premium

Direct Routing Only:

Account TypeLicenseNote
Resource Account (including Teams Queues, IVRs)Teams Resource AccountThis license type can not be used for the initial integration setup
Current as at 31 Jan 2023

Ordering Licenses and Addons

License management is done through the Microsoft 365 Admin Centre at

If an add-on license is required, you must license the user first before attempting to order the add-on license.

To order new or additional licenses, select Billing > Purchase Services. You may need to select the 'Show More' dots before this item is visible.

Once the appropriate licenses have been ordered, they can be assigned to the desired users by selecting Users > Active Users.

For additional help in managing your Office 365, please contact your Office 365 service provider or click Help and Support at the bottom right of the Microsoft Admin Centre

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