The free porting promotion applies only to your first standard number port on Hosted PBX plans. Additional number ports will be charged at the standard rate.
A standard number port is a Cat A (simple) port of a standard geographic number (starting with 02, 03, 07 or 08), a single Cat C (Complex) batch, or a 1300 or 1800 number port. Only the first batch in a Cat C port is eligible.
For more information on determining the category that should be specified on a number port, see Number Porting FAQ - Category A or C
In the case of a port rejection, due to incorrect details, incorrect port category or disconnected services, the standard port rejection fee will apply.