Before your Teams users can make and receive calls, they first need to be linked to an extension (Hybrid PBX) or a phone number (Direct Routing).
Changes to Teams user linking may take up to 4 hours to replicate. If you haven't seen your changes apply, you may need to sign out and back in to your Microsoft Teams App.
To show the relevant instructions, click your Teams Integration type:
You can quickly see which of your PBX extensions are linked to a Microsoft Teams user by logging into https://my.maxo.com.au/ and selecting PBX Extensions
Hovering over the Teams icon will display which Teams user is linked to the extension.
Linking a User
When using Hybrid PBX, your Teams users are linked to a PBX Extension.
Login to https://my.maxo.com.au/ and select PBX Extensions, then locate the extension you wish to link and click Edit.
Select your desired user from the Microsoft Teams User dropdown, then click Update Extension
De-Linking a User
To remove a Teams user's link with a PBX extension, choose PBX Extensions, locate their PBX extension and click Edit. From the Assign Teams User dropdown, select either another user or not assigned depending on your requirement, then click Update Extension.
Note: A delinked user will no longer be able to make or receive phone calls, unless re-linked.
When using Direct Routing, each Teams user that need to make/receive phone calls is assigned a phone number.
To assign the user's number:
Login to https://my.maxo.com.au/ and select Number Routing.
Edit the phone number you wish to link to your Teams user or Teams Resource Account (for Queues, IVRs) and, in the Route To field expand Teams Users and select the desired user.
To remove a user's link with a phone number, select Number Routing, locate the user's phone number and select a destination other than the Teams user.
Note: A delinked user will no longer be able to make or received phone calls, unless re-linked.
If you're not seeing all your users when attempting to link them, there may be a few reasons:
If you have added, removed or licensed additional Teams users, we may need to retrieve an updated user list from Microsoft. To do so:
Hybrid PBX: Select Hosted PBX > Apps and Integrations, then Microsoft Teams, and click Refresh Teams Users
Direct Routing: Select Other Services > Apps and Integrations, then Microsoft Teams, and click Refresh Teams Users