How do I find my AVC ID?

What is an AVC ID?

An AVC ID (Access Virtual Circuit Identifier) is a unique identifier assigned to a specific NBN(R) service once it is activated.

Each AVC ID consists of 15 characters, starting with the prefix "AVC", followed by 12 numerical digits (ie, AVC123456789012).

Why do I need an AVC ID?

From 18 April 2025, the AVC ID will be required when transferring your NBN(R) service from one provider to another, to ensure the correct service is being moved. If you are planning to transfer an active service to a new provider, it is recommended that you obtain your AVC ID in advance to avoid any delays in the transfer process, as from April 18th at the latest, you will not be able to submit a transfer without the AVC ID.

How do I find my AVC ID?

You can locate your AVC ID through one of the following methods:

On Your Bill - Many NBN providers include the AVC ID on your monthly invoice or account statement. Look for a section labeled Service Details, NBN Connection Information, or similar.

Through Your Provider - If you cannot find your AVC ID on your bill, contact your current service provider's customer support. They can retrieve the ID for you and confirm your connection details.

I am moving my current service to MaxoTel, where do I find my current AVC?

Please see below for some of the most common providers and how to locate your current AVC, which is a requirement when raising a transfer order

• Aussie Broadband: https://www.aussiebroadband.com.au/help-centre/internet/what-is-avc-and-why-does-it-matter/
• Dodo: https://www.dodo.com/support/internet/technical-advice#how-do-i-find-my-avc-id
• Belong: https://www.belong.com.au/support/internet/manage-account/whats-an-avc-id-and-where-do-i-find-it
• More Telecom: Search "AVC ID" at https://more.com.au/help-and-faqs
• Tangerine: https://www.tangerine.com.au/help/how-do-i-find-my-avc-id
• iPrimus: https://support.iprimus.com.au/internet/nbntm#how-do-i-find-my-avc-id

How do I locate my MaxoTel NBN(R) AVC ID?

To find the AVC of your MaxoTel NBN service, log in to the My Account Portal at https://my.maxo.com.au/ and navigate to the "NBN Plans" tab,

On this tab you will see the AVC for each currently active service in the AVC ID column: