Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your visits to and use of this website;

(b) information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c) information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications; and

(d) your name and date of birth (DOB). While we collect and use your government-issued identification document details (such as driver's license, passport, or Medicare details) to perform an identity verification check, these underlying document details are not stored by us.

(2) Information about website visits

We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website's usability, and for marketing purposes.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored on by your browser on your computer's hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website's usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

(3) Using your personal data and the Document Verification Service (DVS)

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

(a) improve your browsing experience by personalising the website; and

(b) verify your identity by matching the identification details you provide against official government records via the Document Verification Service (DVS). We only collect your document numbers/details for the immediate purpose of performing this automated check. We do not retain or store these document details; we only store your verified name and date of birth.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

(4) Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing; and

(e) to the legal managers of the Identity Verification Services (IVS) and the Document Verification Service (DVS) to perform the automated match against official government registry records.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal data

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

We will store all of the personal information you provide on our secure servers. For clarity, we do not hold or store the government identity document numbers or images used during the DVS verification process. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

You are responsible for keeping your password confidential. We will ask for your password before we can make changes to your account.

(6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy be email.

(7) Your rights and consequences of declining consent

You have specific rights regarding the collection of your personal and identity information:

(a) You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at $10.00). You also have the right to request corrections to any inaccurate identity data we hold.

(b) Consent Choice: Your consent to verify your identity via the DVS is entirely voluntary.

(c) Consequences of declining consent: If you decline to consent to the collection and DVS verification of your identity information, we will be unable to verify your identity. Consequently, we may be unable to register your account, fulfill your transactions, or provide you with our goods and services.

(8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

(9) Contact

If you have any questions about this privacy policy or our treatment of your personal data, contact us.

(10) Identity verification complaints

If you wish to make a complaint regarding how we collect, use, disclose, or handle your identification information for the purposes of requesting a DVS check, you can raise your concern directly with us via our contact details listed in Section 9.

If we do not resolve your complaint to your satisfaction, you have the right to escalate the matter to the relevant privacy regulator. In Australia, you can obtain information about making a formal complaint or escalate your concern to the Office of the Australian Information Commissioner (OAIC) by visiting their website at www.oaic.gov.au or calling 1300 363 992.