Maxotel

It's Christmas Time Again!

Published Dec 10, 2021

There's tinsel everywhere, Michael Buble and Mariah Carey have re-appeared, the cheese boards rolled out, and as we wind down for the year, there's a few things you should know:

  • Christmas trading hours
  • Number porting and network embargo
  • Free Christmas hold music for all hosted PBXs
  • A how-to for setting up a Christmas time switch

Christmas Trading Hours

So our team can catch up with loved ones over the Christmas period, our support, accounts, sales and porting teams will be available on a reduced schedule.

Our trading hours will be:

Friday

24 Dec

Monday

27 Dec

Tuesday

28 Dec

Wednesday

29 Dec

Thursday

30 Dec

Friday

31 Dec

Monday

3 Jan

Tuesday

4 Jan Onwards

8AM - 2PMClosedClosed10AM - 3PM10AM - 3PM10AM - 2PMClosedNormal Hours

Our platforms team, while not available by phone, will continue to monitor the platform throughout this period.

Number Porting Impacts

As most carriers also scale back their operations over the holiday period, any number ports may take a little longer than usual. Our team will continue to process newly submitted ports and track those in progress, however please be aware that the time taken from port submission to port completion may be slower, and that updates to ports in progress may not be available during this period. We expect that number port processing will return to normal in mid January.

Network Embargo

From 5PM, Friday 17th December 2021 through to 9AM, Monday 10th January 2022 we will not be performing any non-essential work on our network or infrastructure.

For any essential changes, updates will be posted on our status page at https://status.maxo.com.au

If you haven't already, you can subscribe to status notifications by choosing 'Subscribe' at the top right of our status page.

Free Christmas Hold Music

To bring a little bit of the festive spirit to your callers, we've made available a free Christmas hold music playlist to all hosted PBXs, including both MaxoTel customer and those of our Whitelabel Partner clients.

Switching this on is quick and easy - simply log in to https://my.maxo.com.au/ and select Hosted PBX then Hold Music. Click Change Primary Playlist and choose Royalty-Free Xmas

Setting up a Christmas Time Switch

If you, like many other businesses, are taking some time off over the holiday period, you may wish to setup your holiday opening times and play your callers a specific holiday greeting. For a how-to on setting this up, please check out the following video:

A Message From Our Team

On behalf of your MaxoTeam, we wish you and your team a happy and safe holiday period. Thanks for working with us in 2020 and we look forward to continuing this through 2021 and beyond, where we have some exciting new features planned.