Call Parking is a common PBX feature that allows one person to place a call on hold and have any other phone on the PBX to pick up the call. MaxoTel's parking facility takes this a step further, by allowing you to completely customize multiple aspects of the function.
This guide is will lead you through the process of creating and customising parking lots, parking a call, picking up a parked call, and monitoring specific call parking lots.
Creating and Customising Parking Lots:
To start using Call Parking you will have to first create what is called a ‘Parking Lot’. Click on the ‘Call Parking’ tab under the Hosted PBX banner and start by creating a Parking Lot by naming the lot, and assigning a 3 digit extension range to the lot.
Once you have created a Parking Lot, you will have a few configurable options. Please see below for an explanation on each option.
The 3 digit prefix that will be used for parking and picking up parked calls.
The amount of available spaces in the Parking Lot.
The range of available spaces.
A descriptive name for the specific Parking Lot
Which hold music will be played to the person parked.
Call Return Options:
When and where the call will bounce back to if nobody answers the call.
Parking a Call:
Once you have created a Parking Lot, you can simply transfer an existing call to the ‘Park EXTN’.
If you parked the call by using an Attended Transfer method, your phone should show the Parking Lot on the screen and audibly play the number before the call is parked.
Once you have successfully parked a call, make sure to note what Parking Lot Extn the call was parked at.
Picking Up a Parked Call:
To pick up a call, simply dial the specific Parking Lot Extn that the call was parked onto. The person that parked the call would know where the call was parked.
Monitoring Parking Lots:
You can monitor each Parking Lot by using the BLF feature of most VoIP phones. To configure this, please find the specific Call Parking Guide for your VoIP device on our website, or give us a call on 1800 12 12 10