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Support Centre MaxoSIM International Roaming Day Packs

International Roaming Day Packs

International roaming is available for SIM services through day packs which you can opt-in to by SMS while travelling.

What's Included?

International roaming day packs include unlimited calls and SMS within the country you're visiting and to/from Australia, along with 200MB of data.

Enabling Roaming

Before you leave Australia, log into https://my.maxo.com.au/ and select SIM Cards. Locate your SIM and from the Actions dropdown select SIM Options, then set International Roaming to On and click Update.

Activating a Day Pack

Once you arrive in your destination and your phone connects to one of our partner networks (this should happen automatically) you'll receive a text message offering to activate a day pack.

Respond to this text with the word Roam to add on the day pack and your service will start working within 15 minutes.

If you use up your 200MB data, you can add another 200MB by again texting Roam in reply to the activation message or directly to 179

Charges

Each day pack that's activated by texting Roam to 179 will incur a day-pack fee as detailed in https://my.maxo.com.au/

There is no charge for receiving the roaming welcome message, and roaming charges will not apply if you do not activate roaming by replying to the text/texting 179.

Where Can I Roam?

Roaming day packs are available in the following countries:

Austria

India (excluding Bihar, Orissa, UP East, West Bengal)

Qatar

Belgium

Indonesia

Republic of Korea

Brazil

Ireland

Romania

Bulgaria

Israel

Russia

Canada

Italy

Singapore

Cambodia

Japan

Slovak Republic

China

Latvia

South Africa

Croatia

Lithuania

Spain

Czech Republic

Luxembourg

Sri Lanka

Denmark

Macedonia (Former Yugoslav Rep )

Sweden

Egypt (Arab Republic)

Malaysia

Switzerland

Estonia

Mexico

Taiwan

Fiji

Netherlands

Thailand

Finland

New Zealand

Turkey

France

Norway

UAE

Germany

Papua New Guinea

UK

Greece

Philippines

USA

Hong Kong

Poland

Vanuatu

Hungary

Portugal

Vietnam

The Country I'm Visiting Isn't Listed

Unfortunately at this time we're not able to provide roaming in countries other than those listed above and you'll instead need to pick up a local SIM for the destination country.

If your device supports WiFi calling and you're connected to a compatible WiFi network, you can continue to make and receive both calls and SMS over WiFi.

To continue making or receiving phone calls you may wish to consider setting up MaxoTel Cloud Softphone

I Didn't Receive the Welcome Message

  1. Please enable airplane mode for a couple of minutes then disable to have your phone rejoin the network.
  2. Check that your phone is configured with automatic provider selection:
    1. iPhone: Settings > Mobile / Mobile Data > Network Selection > Automatic
    2. Android: Settings > Connections > Mobile Networks > Network Operators > Select Automatically
  3. If your phone is connected to the network but you still haven't received the welcome text, you can try texting Roam to 179
  4. If your phone shows no network, you may need to manually choose our partner network operator from the table below.

Which Partner Networks Can I Roam On?

Your phone should automatically connect to any available partner network. If you need to manually select a network, or to check a partner network's coverage, click below to show the list:

Roaming Partner Networks
AustriaA1 Telekom Austria AG
AustriaT-Mobile Austria GmbH
BelgiumBelgacom Mobile
BelgiumKPN Group Belgium NV/SA
BelgiumMobistar S.A.
BrazilTIM Celular S.A.
BrazilVivo S.A.
BulgariaMobiltel EAD
CambodiaCamGSM
CambodiaLatelz(Smart) Co. Ltd - an Axiata Company
CambodiaViettel (Cambodia) Pte. Ltd
CanadaBell Mobility Inc.
CanadaRogers Wireless Fido
CanadaSaskTel
CanadaTELUS Communications
CanadaVideotron
ChinaChina Mobile
ChinaChina Unicom
CroatiaCroatian Telecom Inc.
CroatiaVIPnet d.o.o.
Czech RepublicT-Mobile Czech Republic a.s.
Czech RepublicTelefonica O2 Czech Republic a.s.
Czech RepublicVodafone Czech Republic a.s.
DenmarkHi3G Denmark ApS
DenmarkTDC A/S
DenmarkTelenor A/S
DenmarkTelia Nattjanster Norden AB
EgyptECMS Mobinil
EgyptEtisalat Misr
EgyptVodafone Egypt Telecommunications S.A.E
EstoniaAS EMT
EstoniaElisa Eesti AS
EstoniaTele2 Eesti AS
FijiDigicel (Fiji) Limited
FijiVodafone Fiji Ltd.
FinlandElisa Corporation
FinlandTeliaSonera Finland Oyj
FranceBouygues Telecom
FranceOrange France
FranceSFR
GermanyTelefonica Germany
GermanyTelekom Deutschland
GermanyVodafone D2 GmbH
GreeceCosmote Mobile Telecommunications S.A.
GreeceVodafone Panafon
GreeceWind Hellas Telecommunications S.A.
Hong KongChina Mobile Peoples Telephone Co Ltd
Hong KongHong Kong CSL Limited
Hong KongSmarTone Mobile Communications Limited
HungaryMagyar Telekom Plc
HungaryTelenor Magyarorszag Zrt
HungaryVodafone Hungary Ltd
IndiaEtisalat DB Telecom Pvt. Ltd. Gujarat
IndiaEtisalat DB Telecom Pvt. Ltd. Haryana
IndiaEtisalat DB Telecom Pvt. Ltd. Mumbai
IndiaReliance Communications Ltd. Bihar
IndiaReliance Communications Ltd. HP
IndiaReliance Communications Ltd. Kolkata
IndiaReliance Communications Ltd. MP
IndiaReliance Communications Ltd. Orissa
IndiaReliance Communications Ltd. WB
IndiaSTel Pvt. Ltd. Himachal Pradesh
IndiaSTel Pvt. Ltd. Nesa
IndiaSTel Pvt. Ltd. Orissa
IndiaTelenor Andhra Pradesh
IndiaTelenor Assam
IndiaTelenor Bihar and Jharkhand
IndiaTelenor Gujarat
IndiaTelenor Maharashtra
IndiaTelenor UP East
IndiaTelenor UP West and Uttaranchal
IndiaVideocon Bihar
IndiaVideocon Gujarat
IndiaVideocon Haryana
IndiaVideocon Madhya Pradesh
IndiaVideocon Punjab
IndiaVideocon UP West
IndonesiaPT Indonesian Satellite Corporation Tbk (Indosat)
IndonesiaPT Telekomunikasi Selular
IndonesiaPT. XL Axiata Tbk
IrelandMeteor Mobile Telecommunications Limited
IrelandThree Ireland Services (Hutchison) Ltd
IrelandVodafone Ireland Ltd.
IsraelCellcom Israel Ltd
IsraelPalestine Cellular Communications Ltd
IsraelPartner Communications Company Ltd
IsraelPelephone Communications Ltd.
ItalyH3G
ItalyTelecom Italia SpA
ItalyWind Telecomunicazioni SpA
JapanNTT DoCoMo Inc
JapanSoftBank Mobile
LatviaLatvian Mobile Telephone Co
LatviaTele2 Latvia
LithuaniaOmnitel Lithuania
LithuaniaUAB Tele2
LuxembourgOrange S.A.
MacedoniaT-Mobile Macedonia
MacedoniaVIP Operator Dooel Skopje
MalaysiaCelcom (Malaysia) Sdn Bhd
MalaysiaDiGi Telecommunications Sdn Bhd
MexicoPegaso Comunicaciones y Sistemas S.A. De C.V
MexicoRadiomovil Dipsa SA de CV (Telcel)
NetherlandsKPN B.V.
NetherlandsT-Mobile Netherlands B.V.
NetherlandsVodafone Libertel B.V.
New ZealandTelecom New Zealand Limited
New ZealandTwo Degrees Mobile Limited
New ZealandVodafone Mobile NZ Limited
NorwayTelenor Norge AS
NorwayTelia Norge AS
Papua New GuineaBMobile Limited
Papua New GuineaDigicel PNG Ltd.
Papua New GuineaDigitec Communications Limited
PhilippinesGlobe Telecom
PhilippinesSmart Communications Inc
PolandPTK Centertel
PolandPolska Telefonia Cyfrowa
PortugalNOS Comunicacoes S.A.
PortugalTMN
PortugalVodafone Portugal
QatarOoredoo Q.S.C.
QatarVodafone Qatar Q.S.C.
RomaniaCosmote Romanian Mobile Telecommunications S.A.
RomaniaOrange Romania SA
RomaniaVodafone Romania S.A.
RussiaOJSC VimpelCom
SingaporeMobileOne Ltd
SingaporeStarHub Mobile Pte Ltd
SlovakiaOrange Slovensko a.s.
SlovakiaSlovak Telekom a.s.
SlovakiaTelefonica Slovakia s.r.o
South AfricaMTN Mobile Telephone Networks (Pty) Ltd.
South AfricaVodacom Group Pty Ltd.
Republic of KoreaKT
Republic of KoreaSK Telecom
SpainFrance Telecom Espana SA
SpainTelefonica Moviles Espana S.A.
SpainVodafone Espana S.A.
SpainXfera Moviles SA
Sri LankaDialog Telekom PLC
Sri LankaMobitel (Pvt) Limited
SwedenHi3G Access AB
SwedenTele 2 AB
SwedenTelenor Sverige AB
SwedenTelia Company AB
SwitzerlandSalt Mobile SA
SwitzerlandSunrise Communications AG
SwitzerlandSwisscom (Switzerland) Ltd
TaiwanChunghwa Telecom
TaiwanFar EasTone Telecommunications Co Ltd
TaiwanTaiwan Mobile Co.Ltd
TaiwanVIBO Telecom Inc
ThailandAdvanced Wireless Network Co Ltd
ThailandReal Future Company Ltd
ThailandTotal Access Communications Co
ThailandTrue Move H Universal Communication
Thailanddtac TriNet Co. Ltd.
TurkeyAvea Iletisim Hizmetleri A.S.
TurkeyTurkcell Iletisim Hizmetleri A.S.
TurkeyVodafone Telekomunikasyon A.S
United Arab EmiratesEmirates Integrated Telecommunications Company
United Arab EmiratesEmirates Telecom Corp Etisalat
United KingdomEverything Everywhere Limited
United KingdomHutchison 3G UK Ltd
United KingdomTelefonica O2 UK Limited
United KingdomVodafone Ltd
United States of AmericaDocomo Pacific Inc.
United States of AmericaT-Mobile USA Inc
VanuatuDigicel (Vanuatu) Ltd
VanuatuTelecom Vanuatu Limited
VietnamVietnam Telecom Services Company (GPC)
VietnamViettel Corporation
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